Metro Van Lines LLCReviews of metro-vanlines.com

Don't trust them with your valuables! My elderly aunt hired Metro Van Lines to ship rare, valuable furniture to me two states away. MVL assured her they would carefully disassemble and reassemble these pieces at each site. One piece was an antique piano. Upon arriving at my home, two movers were not up to the task. One reeked of pot. They did not even know what cargo they had and were not able to reassemble it. They left the furniture in pieces in the middle of my house. The piano was dropped because the two men couldn't handle the piece. Efforts to contact the home office were not successful. A complaint to Better Bureau Business elicited no response. Unsurprisingly, this company is not registered with BBB. This is simply not an accountable company. It has absolutely no business caring for your valuables.

Left an $800 deposit and now their site is down and I can’t contact anyone. I only found out because I called to tell them my address once I secured an apartment. Don’t go with them. They’re a scam

Horrible. Got a $ quote, paid a % of that. Then a month later an amended $ quote, paid a % of that totaling almost $3,000. Then, just prior to pickup they wanted balance paid. This I refused. They refused to supply refund and my CC company sided with them. This disabled vet cannot afford losses like that.

Metro was in contact with me until the movers didn’t show up. Not only was the estimate I was given and the actual cost of my move doubled, The movers assigned didn’t show up on the designated day. That’s when no one from Metro could be located. The company was closed on Thursday & Friday; even dispatch couldn’t be located for help. When the movers showed up (late) the next day, they added 200 SF to the load without measuring. What good was Metro’s SF if it’s wrong? It’s a horrible company. Do not believe the “reviews”!

SCAM. This is a bait and switch company. Told me it would cost me $2600 to move and then head another company show up demanding $6000 at the last minute the day of the move. Then when they delivered my furnature. The TV was broken and boxes were missing. This company showed up in a horse trailer with my stuff!!! Then when I filed a claim they only offered me $60. Don't let this happen to you! I am contacting a lawyer.

I wish I could give them 0 or negative stars. I got scammed by these guys. Paid a deposit of $694 and no one showed up. Calling and texting and emailing to no avail.

Scammers! Bait and switch. First off they are not movers but brokers. They demand payment by ACH, cash or postal money order - you can't fight back that way. Scheduled them for a move - price went up $900 and when I call to find out why I get the runaround, no one calls me back. They took an UNAUTHORIZED ach payment from my account. FRAUD! DO NOT USE THESE PEOPLE! In response to the reply. I DID NOT AUTHORIZE THE SECOND PAYMENT! You executed fraud and I am pursuing it.

Thank GOD I dodged a bullet & last minute decided to look this company up before paying any money. The sale guy being extremely pushy for me to immediately pay a deposit of $800.. he was SO pushy.. I explained in the beginning of the call that I couldn’t do anything today, that my move is urgent but I’m waiting on my tax refund to do anything, that I can pay the deposit as soon as I get my refund & id need to be moved out within 3 days of my taxes hitting. This guy asked me for my bank information, wanted my account & routing number where my refund would be going.. that was a HUGE red flag. My husband was listening in & right when he asked for that he searched the name of the company & this all came up, review after review of people being scammed & their money being taken just to either not receive the service at all, or for the estimate to change AFTER a huge deposit was paid. He actually had me on hold when we saw all that & I just hung up, found a local company that can move me 1300 miles for almost half the price of metro. Metro first said it’d be $3200 something but that they gave me a $700 discount making it $2500.. the company I’ve found in commerce city, are moving me for $1500. I don’t have much I have to take, it’s actually below minimum, so they didn’t need to charge me for all this extra stuff metro wanted to charge me for.. after I found this other company, metro kept calling me from their Florida number, 4 times & I didn’t answer, they used a fake number to call me from a Colorado number, when they’re in Florida, I told the guy we found all the reviews & im no longer interested, & hung up.. not even 5 minutes later another guy calls me, again, from a Colorado number & he wanted to argue lol. He asked me about the reviews so I pulled them up, read part of the first 3.. he said “that’s out of how many reviews? We can’t please everyone” I said, well there’s many more saying the same thing & it’s not about pleasing everyone it’s about y’all scam everyone. I said there’s currently 29 reviews on this site alone & 52% of those are 1 star reviews, all saying y’all scammed them. & for y’all to want my bank numbers?!? That’s crazy. & I asked him to stop calling me, again, he laughed & said “I’ll call back as soon as you hang up & then I’ll call again & again.” I said “thank god I’ve been recording this. Can’t wait to post it.” & hung up. He hasn’t called yet but I just started making this right after I hung up.