Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
627 reviews
MetaMaskSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
627 approved reviews, newest moderated first
I Installed the metamask wallet with the adresse: "way uniform soon armor morning annual bracket eyebrow advance trim topic allow" The Interface is not natural at all and full of bugs. Thats why I prefer the okx wallet.
By Marius E.
Brother, they cheated me too, they cheated me of 2000 dollars. They cheated me too. First they told me to do the start job, you will make 100 dollars yourself. When I finished the job, they said, "Buy this job, you have to complete this challenge, then you have to clear yours, then after that, next, I cleared that too, and then they said, now you have to clear the job of five or six hundred, then you did that, and later another one came, it was 250 dollars of Australia, they said, clear this, then you will get your money, this is how they cheated me. They are big scammer.
By Khush G.
Response from MetaMask· May 13, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. This sounds like a pretty common "job scam." Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
I lost £3000 when I was making a transfer to my linked account and it disappeared. I was scammed the transfer was completed and it did not go to my account. The hashtag was different and the amount has not returned to my MetaMask account even if your system realised something was wrong. This is a platform for scammers. Do not use.
By Julian B.
Response from MetaMask· May 2, 2025
A few things to check. First what network were the funds sent on? (We support several hundred, some need to be added before they are displayed in the wallet. This article can help you get connected to custom chains: https://support.metamask.io/configure/networks/how-to-add-a-custom-network-rpc/) Next what was the token/coin? If a token isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/ If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.
Really good app!
By Thaïs
Response from MetaMask· Apr 29, 2025
We love to hear that, thank you. If you need help, you can reach our support team 24/7 from Settings (gear icon on mobile, 3 dots menu on extension) > Get Support. (or from the web: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the right team in support)
I believe you are processing money for scammers and thieves at Marriottconnect.com (Company name). Are you doing your due diligence well? I am inclined to believe you are thieves and scammers as well.
By Esther A.
Response from MetaMask· Apr 28, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
Have been going round in circles for weeks trying to get their visa card.No help from "customer service",then there never is from these companies.Complete joke of a set up,will be withdrawing and deleting this crappy app.
By Colin G.
Response from MetaMask· Apr 28, 2025
We take the quality of our support very seriously. Have a ticket number or conversation ID I can look into? (edit: guess not) Our support team is available 24/7. If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to get you routed to the right team in support. (if its not transferring you to a person, you can tell it "Agent" and it should give a button to speak with a person.)
Garbage wallet with no customer service. Super difficult to swap and send. Go out of business please, as fast as you can.
By Michael C.
Response from MetaMask· Apr 20, 2025
We're avail 24/7. Settings > Support or https://support.metamask.io > start a conversation button to get in touch with us. The bot will ask a few questions to help get you to the right team.
J'aimerai faire un swap PAXGOLD vers ETHERUM, je n'arrive a faire l'opération ? est ce que quelqu'un peut me dire comment réaliser cette opération.. Merci bien ;-)
By Philippe
Response from MetaMask· Apr 14, 2025
Doit être pris en charge pour échanger à partir de la fonction Swap intégrée à l'application. Si vous avez besoin d'aide : https://support.MetaMask.io > bouton « Démarrer une conversation ». Le bot posera quelques questions.
