Metals DepotReviews of metalsdepot.com

Ripoff prices, expensive shipping and if you don't pay the surcharge your order sits in a blackhole. Bend over, it's time for Metals Depot to rip you off again. I'll go elsewhere and make sure as many others know about the scam.

Why it takes 10 days to process an order is out of my ability to understand. Very poor consideration of the customer's needs.

This company (Metals Depot) really messed up. We were renovating a kitchen and needed bars from them. We called them on a Thursday and were very clear we needed them for overnight delivery. They charged us about $100 for overnight and said they would be shipped overnight and get here by the time stated. As we had a kitchen Reno. ….well it would be Xmas on Saturday, so Monday came ….and still no bars! We called metals depot asking about our item - that’s when they informed us they hadn’t sent them yet…! so we requested a refund for the amount that we paid for overnight delivery. . They said they were still sending overnight…even if it arrived 5-6 days later. So why did they say they would send overnight ? And charge us almost $100 to do so. - So we had to delay our contractors …. And even our counter install too! Today was the day they were supposed to deliver them and they never arrived. A few days ago we requested to speak to the owner Eddie and he refused to speak to us. They threatened to cancel our order due to our complaining about the lateness. Never again order from this company. They do not deliver and when you have an owner who cannot even entertain talking with a customer , that’s a huge red flag !