meritagehomes.comReviews of meritagehomes.com

We closed on our meritage home 5 months ago. My wife noticed black mold around 6 weeks ago. After pulling up flooring and removing sheet rock we found water was coming in the house under the bottom or sole plate. Warranty was contacted. They sent a man that doesn't speak English to our door with a shovel and 2 cans of flex seal. The man asked us where he was supposed to do the repair. We couldn't tell him. So they sent him back the next day and we saw that he was in our neighbors yard working. He was pretty much done with what he was going to do and we were assured the problem was fixed. Two days later it rained and moisture came in again. The warranty department has been very non responsive and unreliable. I would be cautious of buying a meritage home. I'm adding this to the review on Sept 1. We have our situation settled thanks to the construction manager, Suzanne. She stepped in and got things done for us.

Not recommended: chronic HVAC issues in a new home, repeated failures every year, and poor customer service with no effective solution provided.

Very nice people at the sales. Product is in general below the average quality. Post sales is disrespectful and unprofessional.

We started noticing that the stucco pillars holding up our balcony deck kept on getting leaks. After speaking with 5 general contractors, they all pointed out that it's very likely that the balcony deck wasn't properly waterproofed, hence causing a leak that then affected the stucco columns. I had Meritage check this out, which took them months to do. They came back and wrote that they took up some of the balcony deck boards and saw "no water damage". They also wrote that the leak was coming from the front trim. Taking that info, we then hired someone to repaint and caulk the front trim and re stuccoed the pillars, etc. But that didn't solve the issue. So finally we hired a general contractor to pull up the balcony deck boards and he found substantial water damage, to the point where it could have caused personal injury to our tenants had this issue continued being unfixed. What our GC also found was that Meritage did not properly do flashing, use the correct screws or seal the sleeper boards below our 2nd floor balcony deck. These actions on Meritage's part has led to extensive damage to our balcony deck to the point where we had to spend over $40K to demolish and rebuild both the balcony deck as well as the damaged stucco pillars holding up the balcony deck. We submitted this evidence to Meritage and they denied the claim for no reason whatsoever Even though we were within our 10 year structural warranty with Meritage. They are the worst possible homebuilder and no one deserves to live in such a shoddily constructed house. May their karma come back to them!

From the beginning of the process, they were extremely pushy about collecting my deposit money — fine, I understood that part. But up until the day I signed, they repeatedly came back asking for more and more money to close, even though the builders were supposed to cover all closing costs. I’m almost certain the price was increased on me during the process. Once I moved in, the problems continued. The water pressure in my kitchen is so low I can’t even use my dishwasher. I rarely get consistent hot water throughout the house. The sprinkler system was broken for months, which resulted in more than $1,000 in water bills — and I live alone. They continuously told me the issue was “fixed,” but it never was. Instead, they blamed everyone except themselves. The quality of the home feels like an IKEA build — rushed and flimsy. I watched them put up four to five houses in just two weeks. They build quickly and then leave you hanging with the issues. What’s worse is that they don’t disclose that all water used indoors and outdoors is drinking water. I’m very conservative with water, especially with drought concerns, and it’s frustrating knowing I’ve been forced to waste massive amounts of potable water on my yard — especially while the system was broken and soaking the street for most of the time I’ve lived here.

We are new homeowners at Meritage's Live Oak development in Redlands. We are extremely disappointed with the manner in which we have been treated following the close of escrow and Meritage's aggressive solicitation of a stellar AVID review. Our most recent issue with our brand new home is a gnat infestation which existed prior to the time during which we took possession of our home. We are bracing ourselves for a battle since it does not appear Meritage is willing to accept responsibility for the infestation.

If I could use less than a star, I would! Not only am I a veteran that has worked their tail off to get where they are. The builder gave us a broken fridge (we knew going into it as we bought our own); the floor was laid incorrectly, and the carpet in all rooms was left without enough padding, if none at all. Surprisingly, only a few neighbors have had to call air companies in the area finally, a repair guy told us the A/C unit for the home is too small for the size. Other neighbors don't have that issue; the crazy part is they are all of color. Let alone the part to hold the filter from falling out never held together. If you can avoid the nightmare, please do it! They avoid responsibility at all costs. Come to find out the A/C company that installed the unit in the first place didn't install the unit correctly in the 1st place. Don't sign anything until you have made your own inspection of your home. If they don't leave you in their waiting room to sign papers while the representative assisting walked to grab their lunch. Don't get ripped off losing hard-earned money when you don't have to because they will. We could have used the 2 thousand you stole from us to start a case against your company; it's our fault for believing your company looks after building our new home.

Reasons not to purchase a Meritage home. I moved into my new home in December 2022 and since then: 1) I had to beg to have the included dehumidifier installation which took place a year after the build (not so bad at least they did it). 2.) The irrigation installers cut corners by not installing a water cut off, piping broke, without water for days until they came and repaired their handywork. 2.) I had a flood from the second floor of my home extending into the first floor from a toilet installation issue in the master bathroom. After $20,000 of remediation and repair somewhat back to normal 3.) When installing vinyl plank after the flood, the sub flooring installed in the second floor loft was all uneven and needed to be addressed. 4.) The master bathroom fan stopped working due to a roof leak from an improperly installed roof vent. Had a delightful (sarcasm) conversation with the roofing company they used, and apparently they are happy with their workmanship after 2 years. Unless they offer you a 5 year warranty run away!!