Very fast and helpful support
Very fast and helpful support. Brilliant service, Thank you
By Eleanor De S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
70 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
mercusys.com is listed under Computers & Phones.
mercusys.com (mercusys.com) has 70 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Very fast and helpful support. Brilliant service, Thank you
By Eleanor De S.
They listened to my concerns, addressed all my requests, and provided effective solutions. Kudos to the team!
By Irfanur R.
Alexis was great and knew exactly what I was trying to do. Perfect and clear instructions sent, job done. Thank you Alexis
By S J.
Great Customer Service! Quick Response!
By Jennifer
My internet comnection issue was resolved over the phone call which was great. Thanks Lorraine
By Hasan K.
Excellent customer service! Had a problem with my WiFi extender and Chloe was really helpful and quick to reply and it's now sorted.
By Kev.
I had an issue with my mesh system (user error!) and contacted customer services on Friday night. I had a super fast response and help very early Saturday morning - very impressed!! problem sorted
By Tim D.
I had a problem updating my mercusys whole home mesh ax1500 system. I contacted mercusys technical support who explained how to do the updates. And whith order to do them in 4 updates. I found them really helpful. Well done
By Trevor S.