Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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70 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
mercusys.com is listed under Computers & Phones.
mercusys.com (mercusys.com) has 70 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Questions actually led me to the right solution, even though the exact solution wasn’t directly suggested. Jieffer was also with me while I was trying different solutions, and his prompt response to my concern really helped me troubleshoot and fix the problem immediately. I really appreciate the assistance! Thank you so much!
By Alexandra O.
Alexis was very kind and knowledgeable. I was quickly able to fix my WIFI connection issue (DNS) with her support. I would not have known how to fix a DNS problem otherwise. Thank you!
By Emiko
Alexis Grace B Is Very helpful
By Gaming H.
Alexis made this very easy she talked us through how to install the extender and waited until everything was done correctly and was so patient and polite definitely would not hesitate to do it again.
By michelle B.
Alexis - fast response, really interested to solve the problem.
By Matej
Helpful, patience.
By GIORDANO
The customer support Alexis was patient, helpful and very knowledgeable. She guided me through various options until we could resolve the issue and setup my Mercusys router successfully !
By Partha N.
Soporte tecnico perfecto
By Berta Cruells S.
