mercusys.comReviews of mercusys.com

Bought HALO H60XR Mesh Wi-Fi system to improve the wi-fi signal throughout my house. Had an issue with installation, as the MERCUSYS router doesn't seem to be able to connect to the NBN modem. Contacted MERCUSYS technical support through an online form and email. Received an automated reply and then nothing. It's been two weeks without a response from them. Just tried ringing their technical support phone number and got disconnected after waiting in the queue for five minutes, because apparently you need to keep pressing 1 to stay in the queue, but when you do, it doesn't work. So no way of contacting their technical support! Will be taking the product back to the store for a refund.

To use the app you have to diliver nearly all privacy.

Absolutely useless. Supposedly my password was incorrect for app log in. Whatever. So I reset it. Which promptly locked me out of the app because apparently MY PASSWORD IS INCORRECT. After I reset it 5-6 times FOLLOWING THEIR INSTRUCTIONS I'm now fully locked out of the router, app and browser site. What an absolute waste of $100

Absolutly terrible. Product stopped working properly, says everything connected and working fine, yet I couldn’t even stream a film. Support read from a script, turn it off and on bla bla. Avoid these at all costs

Ho comprato un loro router da usare in casa, per problemi di configurazione ho avuto bisogno di sentire il servizio clienti. È stato impossibile. Mai riuscito a parlarci e non sono mai stato ricontattato pur compilando i form appositi. Stateci alla larga se non volete incappare nel mio stesso problema.

Powerline Si è guastato dopo un giorno non me l'hanno mai sostituito ho inviato decine di mail e non mi hanno mai risolto il problema azienda non affidabile non la consiglio assolutamente

First time support request in Australia to the company has resulted in silence. Still waiting for a simple pre-purchase question to be answered after separate requests over 2 days. The website support phone number connects to TP Link and they forward request to Mercusys. Evidently, that's where momentum ceases. Edit 24/4/25 - The company responded promptly after I left this review BUT now there aren't any units of this model available on their Amazon AU website. I was considering bumping the star rating to a 3, but I just lost the enthusiasm.

Halo H50g Mesh system. Save yourself a lot of time and random unexplained system drop-outs read a FAQ that says "Note: When Halo works in Router mode, it’s not suggested to connect more than 1 halo unit to the existing router directly, as it may cause a network loop." This caused me no end of frustration. For ethernet backhaul daisy-chain the Nodes. If using individual backhaul connections to a router set the Nodes in AP mode.