MerchlyReviews of merch.ly

Response from Merchly· Nov 17, 2020

Hello Joseph, So sorry you were not happy with your recent purchase! If you could email us at [email protected] we can try and address any concerns you may have. Also, I see the payment for this order is being disputed as 'cardholder does not recognize this charge'. That seems odd, the charge on your statement should have been for 'Merchly', the company you are leaving this review for. We would need that dispute removed if we are move forward with any sort of resolution. Thanks!

Response from Merchly· Sep 13, 2019

Hello Timoti, Thank you for your feedback! So sorry there was confusion during checkout. We have added language to our checkout process reduce confusion and make it clearer for all users of our website.

Response from Merchly· Aug 9, 2019

Oh no! So sorry your order did not arrive when or how you were expecting! Unfortunately, custom manufacturing items sometimes takes a bit longer than even we would like....and in your case it meant your order did not arrive on time. :-( I looked into your situation and we have refunded the rush fees paid on your order as a result of our delay. Please let us know if you want to discuss the matter further or give us a call. 866-522-4012

Response from Merchly· Jul 19, 2019

Hi Kristen, I'm glad you found our staff of merch experts helpful! Yet, I noticed you gave us 1 out of 5 stars...if we fell short of your expectations in any way please reach out to us and let us know how we can help. ([email protected]) If the 1 star rating was a mistake, we'd appreciate an updated rating. Thanks! Mike