Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
807 reviews
Merach USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
Un rameur en panne, c'est désagréable. Mais grâce au SAV très professionnel et efficace, j'ai pu obtenir une prestation de qualité afin de pallier au désagrément lié à cette panne. Je peux désormais profiter d'un rameur pleinement fonctionnel. Merci à l'équipe support SAV
By Jean-Jacques T.
Bei der ersten Bestellung kam das Gerät nicht an, habe aber mein Geld zurück erstattet bekommen oder hatte die Möglichkeit ein besseres Gerät für einen Aufpreis zu bestellen. Habe dann erstmal die Erstattung beantragt und dann ein anderes Gerät bestellt. Dies kam innerhalb von 2-3 Tagen bei mir an. Der Kundenservice hat mir immer geantwortet und war bemüht mir weiterzuhelfen. Bei dem Q1S pro steht auf der Verpackung auch Q1S, dass verschickt der Hersteller im gleichen außen Karton. Also bitte nicht irritieren lassen :) Aufgebaut habe ich das Gerät, nur noch nicht benutzt. Es wirkt sehr wertig.
By Katja A.
Beaucoup de choix de produits Des produits de qualité. J'ai acheté un vélo d'appartement MK-S28. Produits solide, on peut le connecter sur l'appli merach ou kinomap (ou autre) afin de se mesurer à d'autres et trouver le temps moins long.
By Fabrice
Der Support hat auf eine Anfrage schnell und zuvorkommend reagiert. Ich habe mich gut betreut gefühlt.
By Markus
I love all the merchandise I have received from here so far! The twister board that broke after just a couple of months they replaced very quickly free of charge! I look forward to buying and using more merchandise!
By Jennifer H.
Ho avuto problemi a montare l'oggetto acquistato ma l'assistenza è stata immediata e mi ha consigliato ed aiutato nel montaggio. Ottima assistenza veloce e vogatore molto carino! Divertente e apparentemente di buona qualità molto bene.
By Nadia B.
Auro provided excellent service and helped me solve my issues with the rowing machine and app in a prompt and timely manner, thank you!
By Anke
WARNING: This company is a scam. The worst company I have ever dealt with. I ordered a cross trainer on 20th October which as of 17th November has still not arrived. The shipping link originally sent to me did not work. Another shipping link sent to me after numerous emails from myself changes when the product is due to arrive- it stated another 16 days, now it says 29 days. I have sent numerous emails to the company and have received no replies to some and the replies I have received have been written to obfuscate and stall for time. They are refusing a refund. I am about to escalate this with the fraud department at my bank. This company have my money, I have received no product or customer service and I would urge anybody reading this to stay well away from these thieves. EDIT: I have not received confirmation of a refund via email, or a refund, and will be pursuing action today via the fraud team. I would also question how my order has been located with no details given by myself. Another lie by this dishonest and criminal “company”.
By Jill
Response from Merach US· Nov 18, 2025
We sincerely apologize for the inconvenience and frustration you have experienced with your order. I can fully understand your frustration, and I want to assure you that we take this matter very seriously. We have located your order and the emails you’ve sent. After reviewing the situation, we can confirm that your order has not been handled properly, and we deeply regret that we have not been able to meet your expectations. As a resolution, we will immediately process a full refund for your order. You will receive a confirmation of the refund shortly. Please accept our sincere apologies for the delay and poor communication you’ve encountered. We are committed to improving our service and ensuring that no customer faces this kind of experience again. Thank you for bringing this to our attention, and we hope you will allow us the opportunity to make things right. — Merach Customer Service Team
