Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
807 reviews
Merach USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
The Merach Treadmill is the best part of my new routine! I am really able to push my walks to a whole other level and burn even more calories! I needed help and the customer service helped me efficiently and with complete kindness!
By Jacklyn S.
Produit de bonne qualité et livré en très bon état Problème de livraison par leur transporteur mais le service client a été réactif et agréable Et la deuxieme livraison est partie rapidement Je suis contente de mon achat
By cindy
It is a really good row experience, especially for the low price. The r28 is a really compact, beautiful rower. The compact format also means the footing is a bit narrow, but that s a personnal preference. The distance tracker isnt really accurate, but again, for the price and the useage in my case, not the biggest issue. I also had a great experience with the client support.
By Jef De C.
Rameur R28 de très bonne qualité, montage assez simple. Livraison dans les délais...
By laurent
Response from Merach US· Mar 23, 2026
Merci beaucoup pour votre retour ! Nous sommes ravis que la qualité du R28 et la livraison vous aient donné satisfaction. Votre avis nous aide à continuer de nous améliorer. Si vous avez la moindre question, n'hésitez pas à nous contacter. Cordialement, MERACH Customer Service Team
It’s nearly impossible to get a response from them via email. After a dozen auto emails, I was finally sent a return label. They received my return and haven’t refunded me. They are a SCAM CHINESE company that STEALS your money. DO NOT order from them.
By Angela H.
Response from Merach US· Mar 23, 2026
We sincerely apologize for the delay in handling your refund. We have located your order and email and will resolve this immediately. Best regards, MERACH Customer Service Team
Overall, the vibration plate does a good job and offers multiple functions, which makes it versatile for different types of workouts. It feels sturdy and performs as expected. The only downside is the control—it often takes multiple tries to press the buttons to turn it on or adjust the speed, which can be a bit frustrating. Aside from that, it’s a solid product.
By ANASTASIA U.
I’m 71 and wanted a rowing machine that was competitively priced, simple to assemble, lightweight and easily moved around. Merach Q1S has more than met my expectations.
By Susie
I love the waist trainer! It seriously has helped me tighten my core and it’s actually fun! The customer service has been amazing as they have helped me get a replacement part when I needed it! I highly recommend this company!!
By Jewell S.
