Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
807 reviews
Merach USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
The quality of the unit was excellent. Even a few extra screws just in case! The assemble was very easy and went together very well. Delivery was prompt and right on time. I'm very pleased with the purchase.
By Anna S.
I am a UK customer and happy owner of a Merach R15 Pro magnetic rowing machine. I have delayed presenting a review of this machine so that I could comment on both the sales experience and my experience of using the rowing machine. The sales and support team were amazingly good; prompt and informative responses at all time. I have had experience with other home gym equipment suppliers which have been far less satisfactory. The rowing machine delivery was timely and it was easy to set up. In use, being magnetic resistance, it does not simulate a real-life rowing experience. However, as a multi-muscle exercise machine it was great and fully able to provide a full workout. On this basis I would not hesitate to recommend the company and the rowing machine to others.
By Mr Julian R.
I purchased a Merach S26B2 in February 2026. From the start, the seat keeps sliding backwards and refuses to lock, making the machine very frustrating to use. It's now May and still waiting on a new part with no update. Today the bike pedals lock above resistance setting 8, so sent email again to be told they're closed for one week due to Chinese New Year. At this rate we shall be looking for a refund. May 2026 Update - we received a second bike with the same resistance setting fault and have now received a full refund. The Merach customer support was very attentive throughout the period but sadly could not solve the problem of matching the bike resistance to the APP.
By Mr M.
Response from Merach US· May 6, 2026
We sincerely apologize for the long-term issues with your exercise bike, including the constantly sliding unlocked seat and faulty pedals, as well as the long wait for replacement parts with no updates. We are truly sorry for all the frustration and inconvenience this has caused you. After checking our system, we are unable to locate your order and previous email records for your case. We have already submitted an internal request to retrieve relevant information. Could you please kindly provide your order number, full name or email address associated with the purchase? Once we receive your details, we will prioritize your case and resolve your product issues as soon as possible to avoid further trouble. -Merach Customer Support Team
Dieses Laufband ist großartig! Der Motor hat eine starke Leistung, der Betrieb ist sehr ruhig und stabil, perfekt für mein tägliches Training. Ich habe es schon eine Weile benutzt und insgesamt bin ich sehr zufrieden. Ich werde es definitiv weiterhin nutzen.
By Julie S.
Julia answered my question and resolved my problem quick and easily. Great service! Can’t wait for my products to be delivered.
By Austin W.
I ordered the Merach R26/Nova Row RS3 for my home gym. It works well and I like the independent arm handles. I was able to assemble it easily, but make sure you have something to cut the packing tape that holds everything together inside the box. I ordered this one so I could have more flexibility with how the arms get worked. It also doesnt take up a ton of space and can be stood up to get it out of the way for cleaning the floor. Customer service was very helpful as I changed the rower I wanted after ordering an older style first.
By Beth P.
Ich habe ein Walking Pad bestellt. Es gab zwar einige Probleme mit dem ersten Gerät, jedoch wurde mir immer und schnell weitergeholfen. Ich habe am Ende ein Ersatzgerät bekomme. Das Walking lässt sich einfach bedienen und es macht Spaß sich zu bewegen.
By Lilia
Très bon rameur Arrivé très bien emballé Je conseille
By Christophe
