MeowtelReviews of meowtel.com

Response from Meowtel· Dec 13, 2025

Meow there, Heidi! Thank you so much for the kind words! We’re thrilled Meredith took great care of Gator and kept you feeling worry-free while you were away. We look forward to caring for Gator again soon!

Response from Meowtel· Dec 12, 2025

Meow there, Kerri! Thank you so much for the kind words about Rebecca. We’re thrilled to hear she was professional, thoughtful, and provided great care. We truly appreciate your review and are looking forward to caring for your kitties again soon!

Response from Meowtel· Dec 12, 2025

Meow there, Elisabeth! We’re so happy to hear how much you love your sitter and that booking and communication have been a breeze. Thank you for trusting Meowtel and we’re looking forward to caring for your kitties again soon!

Response from Meowtel· Nov 28, 2025

NOTE: It appears this review may be a duplicate of feedback you previously shared on 11/25/25, but we still want to provide clarity for anyone reading. ----------- Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience. For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community. One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies. We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50 We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82 We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.

Response from Meowtel· Nov 26, 2025

Meow there, Tara Cat. Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience. For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community. One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies. We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50 We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82 We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.

Response from Meowtel· Nov 25, 2025

Meow there, Raul! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with your sitters wasn’t what you hoped for. While we’re unable to discuss the specifics of individual cases publicly, please know that we take sitter performance and client satisfaction very seriously. Meowtel’s platform is committed to ensuring a high standard of care and professionalism among our sitters. If you’d like to share more details or if there’s anything you’d like us to look into further, please email us at [email protected] and we would be happy to investigate your concerns. Thank you!

Response from Meowtel· Nov 13, 2025

Meow there, Lindsey! Thank you so much for your thoughtful review. We’re really happy to hear that the platform has been easy to use and that you’ve had such a great experience with your sitter over the past year. It means a lot to know that the features we’ve built help give you peace of mind while you’re away. We appreciate you being part of the Meowtel family and are always here when you need us!

Response from Meowtel· Nov 13, 2025

Meow there, Joanne! Thank you so much for sharing your experience. We’re delighted to hear how well things have gone with Natalie and how much peace of mind her care has brought you. It’s wonderful knowing Jazzy is in such good hands each time you’re away. We truly appreciate your recommendation and look forward to being here for you both whenever you need us