Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
268 reviews
MelodySusieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2009, MelodySusie is dedicated to enhancing the nail art experience with a perfect mix of quality and artistry. We integrate fashion, professionalism, health, and environmental consciousness into our products.Today, MelodySusie is a global leader in the nail industry, offering an extensive range of high-quality nail products tailored for diverse users. We are committed to providing the ultimate nail solution to our users and setting new standards in the nail industry.
MelodySusie (melodysusie.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 247 reviews with 5 stars · Clear filters
Melody Sussie customer service is AMAZING. Especially when you’re like me and want to add things to your order or are curious about promotional procedures. Melody Sussie staff were also proactive in offering me substitute nail tools when out of stock of the ones I ordered. Amazing response time as well!
By Ana J.
Customer service was a great help! Awesome service. My product was not charging and I contacted customer service and they were very helpful and resolve the issue quickly and made me feel amazing. They generously will send me a new one. Thank you so much.
By Graciela C.
I purchased a 30000 RPM drill and contacted the seller for assistance. They shipped out a new wand within a week!!! I appreciate the ⭐⭐⭐⭐⭐ customer service!!
By Asia S.
Machine stopped working in 2 months but customer service got back to me within that same night once I did the feedback on the machine! Very helpful and made me feel amazing. They generously will send me a new one. Will keep an update when it arrives and how it goes
By Yami
Bought a couple of efile from Melody Susie and the customers service is great responded almost straight away. And sending me a replacement. Would definitely buy again as they are the best for quality and price.
By Nathalie K.
My experience with customer service has been fantastic! They were able to help fix my issue with no problem. Thank you so much Melodysusie for your help!
By Jenny R.
I do not write many reviews, but when I do it's because I'm blown away by something in my experience. I purchased a Jade nail drill and after the second battery charge, the unit would not turn on. Even though I was disappointed, I am no longer because MelodySusie customer service is OUTSTANDING. I wrote to explain my issue, received a quick response asking for a video and once that was provided, my new drill was being shipped. I am thoroughly impressed by their customer care. I have since bought another (backup) drill and will definitely be purchasing more products from this wonderful company.
By M L.
I love the fact they are fast and reliable when it comes to responding inquiries. I truly love their products.
By Diana L.
