MelodySusieReviews of melodysusie.com

I purchased a nail drill from MelodySusie almost two years ago. Unfortunately, the handpiece with the drill quit working after about 18 months. I ordered what I thought was a replacement handpiece on MelodySusie's website, but when it arrived it did not fit the power source. Realizing I misread the name of the original drill I had ordered, I emailed to exchange the handpiece and was informed by MelodySusie that the drill I had purchased had been discontinued. Disappointed, I asked to return the handpiece. Instead, MelodySusie sent me an entirely new drill to replace the discontinued drill that failed early. This totally went above and beyond my expectations! You don't see this kind of customer service anymore, and I did not demand, nor even ask, for resolution. I merely thought in our "throw away society," 18 months was status quo for product longevity. MelodySusie has won a lifetime customer! Thank you, MelodySusie, for excelling in customer service and for resolving my dilemma so quickly!

Fast and accurate shipping! I ordered pedicure bits that didn't fit my e-file, they were really helpful in exchange for efile bits that do fit my efile. There Customer Service was awesome and fast.

I purchased a 2 in 1 nail lamp with drill over a year ago. It worked great until it didn't. I reached out to customer service and explained my issue and sent in a video demonstrating my problem. The rep advised me I was over my 15 month warranty but not to worry. They identified my problem and offered me a replaced if I paid the shipping and usage fee of $39. I paid well over that for it new and I was happy to pay that. The customer service rep kept in contact with me every step pf the way and I had my replacement in just 2 business day. I love that service and I am now a loyal MelodySusie customer. Thank you for really caring for your customers.

Absolutely love melody susie products and costumer service team! Will definitely continue to purchase from MS with products i may need! Y’all won a loyal customer! 🤍

High cuality and affordable products , love them all!

I have always thought Melodysusie provided excellent, high-quality, affordable products and I now will only purchase Melodysusie electrical products i.e. nail file, lamp, dust collector because I have never had a problem with any of their products that I have purchased. Unfortunately, with my last purchase I did have a problem with the nail drill I bought. I cannot speak more highly of Melodysusies After-sales warranty team. They literally sorted out the problem for me within a matter of hours. My emails were responded to within minutes and their team went out of their way to ensure that the problem was dealt with in a fast efficient manner and more importantly that I was happy with the resolution they offered. I think it says a lot about a company when their excellent customer service extends beyond your initial purchase. I highly recommend Melodysusie, they provided me with the best customer service I have ever received 😀

MelodySusie has the best customer service I’ve ever experienced. They treated me well, helped me with the problem I was having and went out of their way to make sure I was taken care of. I hope their services never change. I will always do business with them and recommend them to anyone I know!

I had a problem with shipping, but come to find out it was my mistake. After figuring it out, I received my package and it’s just as beautiful as the pictures. I’m so excited to get started. Customer service is amazing if you need anything just reach out!!