Melissa & DougReviews of melissaanddoug.com

Really sarcastic tone in an email to a customer. My nonverbal, autistic son lost a piece from an Icecream set. I emailed to ask about spare parts. Was told they can’t “magically” replace toys that are lost. Obtaining a spare part shouldn’t be this hard for a toy manufacturer. Other toy manufacturers have always been very helpful in my pay experiences eg Lego, Knext etc. No Christmas cheer in the Melissa and Doug offices obviously!!!

Purchased two dolls for my grandchildren for Christmas in early November. Received the products on November 15 and they were not to my liking so I returned them the exact same day. It is now December 21, 2022 and still NO REFUND! I have called a handful of times to be told I have to wait 30 days to receive my credit. Well it has been more than 30 days and still no credit as of this morning, December 21st when I contacted our bank. They have no problem taking your money OUT of your account for the purchase but good luck getting it back. ONE STAR RATING from us!

M&D site was easy to order on and the gift was at my friend's door 5 days later. Very happy with the experience!

Terrible customer service for terrible quality toys. The paint from their wooden toys easily flakes and rubs off. I was alarmed when I wiped the toys down for the first time using paper towel and water. Called their customer service line and they said to send them photos, which I then never heard back from. To return, you have to mail the products to their warehouse yourself and write the "return number" in a slip of paper when you pack. I don't want to donate the toys as I don't want some poor child getting paint on their hands...perhaps use the toys as firewood?

I ordered toy from Amazon and they didn't delivered...like never came!!! I literally wrote them few mails to beg for shipping update . They stole my money and still no refund or toy. They not only didn't de as promised on time they didn't returned my money 2 months ago.

Great company to deal with! Any questions/concerns are addressed in a timely fashion Products are well worth the price# A go to for gifts for my grandchildren!

Excellent toys that can outlive your child. Melissa and Doug toys are durable and allow for lots of creative play. I buy these for my grandchildren and they are always a hit.

We ordered some items from Melissa and Doug for our 2 year old grand daughter. They were delivered exactly as advertised. We love their toys...