Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
281 reviews
MelanistaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Melanista is a unique online store dedicated to embodying and celebrating Black women through fashion.Our standout product is a collection of personalized leather handbags finely crafted to represent the strong and beautiful black women. Each handbag is a fusion of quality, luxury, culture, and pride; woven into an iconic accessory that symbolizes the resilient spirit of Black women. With Melanista, every black woman gets to wear their heritage proudly and stylishly.
Melanista (melanista.com) has 281 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
281 approved reviews, newest moderated first
I love my wallet. Craftsmanship excellent. Design is beautiful. I would recommend purchases to my family and friends as well with myself.
By Delores
Response from Melanista· Jan 11, 2025
Dear Delores, Thank you for your wonderful review! We're delighted to hear that you love your wallet. Your recommendation to your family and friends means a lot to us, and we're grateful for your support. Again, thank you for being a valued customer.
My husband ordered a bag on Dec 9 to surprise me for Xmas. I still have not received it although I did receive the free wallet. It was advertised as leather but it doesn’t feel or look like leather.. is it leather or not??????? The art is beautiful but I’m not satisfied with the timeframe of shipment.. is this business black owned and is it from china?
By Sheila
Response from Melanista· Jan 11, 2025
Dear Sheila, Thank you for your feedback, and we sincerely apologize for the disappointment you’ve experienced with your order. We understand how important it is to receive a special gift on time, especially for the holidays. Items can sometimes be shipped separately due to different production times, and our usual production and shipping timeframe is 20-25 business days in total. We appreciate your understanding as we work to fulfill your order. Regarding the material, we want to assure you that we take product quality seriously, and we are here to provide clarity. If you have further questions or need assistance, please don’t hesitate to reach out to us via email at [email protected]. We’re committed to ensuring your satisfaction!
Tired of all the spam emails from Michelle. I simply would like the product I order on 12/2 for Christmas which obviously didn't arrive in time. Very misleading to have a NY address but ships from China. My order state it was finally shipped, without the tracking details. If it doesn't come this week, I will cancel the cancel the order expecting a refund
By Lavon W.
Response from Melanista· Jan 11, 2025
Dear Lavon, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced with your order. We understand how disappointing it is to wait for a product that was intended as a Christmas gift. We want to clarify that our typical production and shipping timeframe is 20-25 business days in total. We strive to provide accurate information, and we apologize if there was any confusion regarding the shipping process. If your order does not arrive this week, we completely understand your decision to cancel, and we will ensure a smooth refund process if needed. Please reach out to us via email at [email protected] for further support, and we’ll do our best to assist you. Thank you for your understanding.
First of all, I'd like to thank the team at Melanista for all of their hard work and dedication on providing this beautiful artwork to begin with. Michelle and Sandy were very transparent on information regarding my order and now that I finally have these amazing pieces, I'm ecstatic with the results. To put it simple, these bags are beautiful. The leather is so soft, the artwork is amazing. I have to be honest tho... that wait time is horrible. Only because I'm a new customer to Melanista and with receiving orders quicker from other companies, I literally thought I had fallen victim to a scam. THIS WAS NO SCAM! The amazing pieces of artwork literally took a month to deliver, (BE PREPARED TO WAIT FOR CUSTOMIZED ORDERS) but I couldn't be more happy with the end results. Thanks again everyone at Melanista for all you do. Happy New Year 🥳 🎊 🎁 🎉
By Shaun
Response from Melanista· Jan 11, 2025
Dear Shaun, Thank you so much for your heartfelt review and for recognizing the hard work and dedication of our team at Melanista. Your satisfaction with the end results truly makes our efforts worthwhile. We apologize for the longer-than-expected delivery time and understand your concerns as a new customer. We're continuously working to improve our delivery process, especially for customized orders. Again, thank you so much for being a valued customer. We wish you many more delightful moments with your new bags!
I am filling a complaint with the Better Business Bureau against this company. This is the worse company. Dod not waste your time or money with this business. it's January 07th and I'm still awaiting my items.
By Marcus F.
Response from Melanista· Jan 11, 2025
Dear Marcus, Thank you for taking the time to share your concerns. We are truly sorry to hear about your frustration with your order. We understand how disappointing it is to wait longer than expected, especially when you’re looking forward to receiving your items. Our typical production and shipping timeframe is 20-25 business days, and we regret any confusion this may have caused. We checked our records and see that our staff reached out to you via email on January 10. If your situation has not yet been resolved, we encourage you to contact us directly for further assistance. Your satisfaction is important to us, and we are committed to making this right. Thank you for your understanding.
A good product. However, there was a slight delay in shipping.
By Roselynne
Response from Melanista· Jan 11, 2025
Dear Roselynne, Thank you for your review! We're pleased to hear that you are satisfied with the quality of our product. We apologize for the delay in shipping and appreciate your patience. Your feedback is valuable to us as we strive to improve our services. Again, thank you so much for being a valued customer.
I purchased and item on 16 December 2024 and still have not received it. The item was a Christmas gift. The website states they are station in New York but is really in China. Very disappointed with my experience.
By SoCold
Response from Melanista· Jan 11, 2025
Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you’ve faced regarding your order. We understand how important it is to receive gifts on time, especially during the holiday season. Our production and shipping timeframe is typically 20-25 business days, which can sometimes lead to delays, especially during busy periods. We strive to provide clear communication about our shipping process, and we regret any confusion regarding our location. If you have any further questions or need assistance with your order, please reach out to us via email at [email protected]. We are here to help and want to ensure we resolve this for you. Thank you for your understanding!
I have not received my order
By Kenneth N.
Response from Melanista· Jan 11, 2025
Dear Kenneth, Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to wait for a shipment, and we appreciate your patience during this time. Our typical production and shipping timeframe is 20-25 business days in total. We strive to keep our customers informed and regret any confusion regarding your order's status. If you have any specific questions or need assistance, please don’t hesitate to contact us via email at [email protected]. We are here to support you and ensure that your issue is resolved as quickly as possible. Thank you for your understanding.
