Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
33 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Megalopolis Toys (megalopolis.toys) has 33 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
33 approved reviews, newest moderated first
Never. I repeat. NEVER buy from them. I made a purchase for 176 USD in Aug 2020, no shipment no refund yet. I'm typing this on Dec.3.2021. Same pasted template every time, we are working on it if you keep sending us emails we will block you. I let my hard earned money go, authorities must look into this.
By SUMIT A.
I placed an order in August and I have yet to receive anything. It's over an year now !! I've been sending emails to customer service and all the have are excuses or no replies . Order Amount - 176 USD !! NEVER BUY ANYTHING FROM THEM
By Anon
I pre-order at Megalopolis toys online store for the total price of 112.08 US dollar a couple of action figures from the collection Madballs Premium DNA. The figures supposed to be released and shipped during the spring of 2021, which never happened. I contacted the store and they didn't answer just sent an automatic email message blaming Covid-19 as excuse for their lack of compromise to answer or work correctly. At this point reading all the complaints, it seems this place is a fraudulent businesses thus I don't think they will ship any product. Don't ever trust them or to Premium DNA toys, they seem to be the same.
By Luis C.
Awful. They WILL take your money and never send you the product. I bought an in stock item in September 2020. Heard nothing for weeks. Reached out via email and got a generic "sorry it's taking so long, COVID has slowed us down" response. Gave it about a month and reached out again. No response. Finally I asked for my money back and they told me they would have the money back to me within 2 weeks. That never happened either. I reached out multiple times since then with no response whatsoever. They will take your money, not communicate, jerk you around, and lie to you.
By Nicholas P.
Just like everyone else here. Took my money, claim they had to cancel and will refund money, don't refund money. Straight up crooks. No two ways about it.
By Steve M.
This is a terrible company. They will immediately take your money but never ship your items. They also don't give refunds. I have an order that was never fulfilled and never refunded. Simple thieves. Don't do business with them. I hope others were able to get their money back.
By Michael K.
I ordered in JUL 2020 and they have kept my money tied up since. Lots of false promises from "customer service" and now in late Feb 2021, they're saying it's not going to ship and will issue a refund. Well good that I finally get my money back, but the items I ordered cannot be found anymore.
By Brandon W.
I have been very annoyed by this company recently. I tried making an order with them, but I've been barely able to hear from them via email. I tried cancelling my order, but their website is a mess and I've been unable to login into my account. I even tried changing my password, but even that doesn't work. I would NOT RECOMMEND THIS COMPANY. They've been nothing but difficult for the past year my order has been pending!! I'm still trying to cancel my order but they've been very difficult in that process!!
By Nasser N.
