Glitchy Software with lots of issues
Started off great with the customer service and onboarding but then went downhill from there real fast. The software never worked properly and I was on the phone every day with an overseas tech support agent to fix multiple issues. They also never told me that they take a percentage of my ad spend in addition to the monthly fee. And they never told me that the ad spend is fully taken out all at once! It does not work like a regular Facebook ad campaign where they debit your account little by little until you hit your weekly/monthly budget. So my credit card got hit with a huge bill all at once. I was told that the AI needs access to the funds upfront to allocate those funds to the ads that were doing better. Well, thanks for not telling me that! They also need to do that because they take 10%-12% of your ad spend. Which they also did not tell me about in the demo. So make sure you read the fine print. I hate when companies make the client the enemy by doing this. They then terminated my account when I started to complain about the service. Apparently, I was asking too many questions and they reprimanded me for doing so. Shut up and just accept what you're getting. I couldn't believe it. So instead of taking care of the customer "because of problems that THEIR software was having", they decided it was too much work and so they just dropped me as a paying customer and left me high and dry. Very disappointing. Goodbye and good riddance.
By Chris J.
Response from Otis AI· Aug 25, 2026
Hi Chris, Thank you for sharing your feedback. We’re sorry that your experience with Otis didn’t meet your expectations. We recognize that you experienced technical issues during your engagement, and our team worked with you to address those issues. Otis also has a defined pricing and advertising-funding model designed to support how campaigns are managed and optimized. We understand, however, that the way these processes were communicated did not meet your expectations and contributed to a frustrating experience. We also want to clarify that your engagement was not ended because you asked questions or raised concerns. The decision was made after it became clear that the working relationship and support expectations were no longer aligned. We’ve continued to improve the platform and customer experience since your engagement, including how we communicate our pricing, funding model, and onboarding expectations. If you believe there is an unresolved balance associated with your account, please contact us at [email protected] so our team can review it directly. We appreciate your feedback and wish you the best in your future marketing efforts. The Otis Team