MaevReviews of meetmaev.com

I called with an issue from my delivery. The gentleman I spoke to handle my issue promptly and made me feel very happy with using Maev. Unfortunately my delivery showed up late and thawed which was not Maevs issue, however the shipping company did not deliver on time. My issue was handled properly and I’m very happy.

All of my previous Maev orders have been delivered perfectly. However, my recent order was damaged during the shipping process (one of the bags split open and thawed). I reported this incident, and a Maev customer support representative, AJ, immediately replaced the order at no charge. AJ was responsive and thoughtful. Truly a delightful customer service experience.

My review below was premature because this morning, Maev’s Customer Care did the right thing and fixed the issue. I am thankful because my dogs love their product. I can put this behind us and support this company with confidence. Original comment that was premature. This company and their insurance company play games with their service. Pointing fingers is the name of the game. Half the product is unusable and notified the “provider”. Provider notified the “insurance company” on day 15. Claim denied because “they are an insurance company that has rules”. They the second character steps in again. Oh what can we do to make you happy. Fix the issue and replace the junk you shipped. It is a circle of crap with this company. If you do buy from them report the issue and copy the crap insurance company to make certain you are cover. BTW the dogs love the food the company and its policies include customer contact are so far out of wack.

We have been using Maeve since the early days when the food was in individual cups like a meat smoothie for your dog. We have stuck with them all this time because a. Our dogs LOVE the food, b. The customer service has always been on point c. They reward you for buying dog food by giving you more dog food (for free!) d. And the packaging, because that’s what got me here in the first place. I’m so glad they have expanded and are shipping country wide now, as we are moving far far away and are so glad we can still get Maeve!

The best service with THE best dog food on the market. 100/10 highly recommend !

Worst experience ever!!!!! My dog would not eat the food and even when I attempted to insert into his mouth he would spit out. The company refused to refund and I’m now disputing the charges. I bet a lot of the good reviews are fake! Gross product as my dog will typically eat anything. Even worse customer service!

Product is excellent. The company really wants to make a difference.

Disgusting Bloody mess! I have six working Australian Shepherd dogs. I have fed a lot of different types of food but this one was by far the worst experience. It arrived thawed and left a bloody mess in the post office and in my brand new car. My dogs definitely did not like it and it made them have diarrhea. The company will not give you a refund even though you are extremely dissatisfied with their product. Any company that does not offer a refund that’s your clue right there.