Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 344 reviews with 2 stars · Clear filters
I been trying to order the wheelchair since two week ago. They said they been calling me and text br never seen a text message.
By Clara N.
Response from Med Mart· Apr 4, 2025
We apologize for any communication issues, but are glad this order was placed and shipped next day. We hope that if the need arises we will be given the opportunity to assist.
I received several promo codes and two different ones, which were refused by the checkout system. I was able to complete my order with the gracious help from your online chat rep., Darrell!
By Ken
Response from Med Mart· Mar 3, 2025
We appreciate you bringing this to our attention. We understand the frustration you experienced with the promo codes. We are glad that Darrell was able to assist you with completing your order.
For almost 2 years since my Daughter became disabled, I have found My family dealings with Med Mart has been substandard, Upon delivery of her Bed the Delivery People were not very informative after setting up her bed in her Home, then there was the installation of the wheel chair ramp, still to this day not correctly installed, even after the Service call the person saw that it was crooked and supposedly correct it, it is still not correct, my daughter's wheel chair is heavy at some point I won't be surprise if it collapse, Lastly back in November, 2024 I went into the Warehouse there were 2 Customer Service ladies sitting at their Desk and not one offer any assistance, When I walk over to speak with one of them She was still not very professional or helpful so I turn and walked out, returning just a couple days ago in February 2025, just happen to run into her again so she had no choice but to offer help but not really helpful at all, I did picked out a bed but return the next day to change to another I found on the website, that was a little cheaper, She lied to me about shipping cost. and she gave us a totally dishonest explanation on how the she was discounting the bed. Whereas I did my Homework about who to shop with, it turns out Med Mart was it, I hate this because I simply don't like the way Med Mart has done business with me. Customer Service need to do better.
By Brenda H.
the suggested 'WELCOME' discount code failed, several times. Hope that the wrist wraps fit the description.
By FRANK P.
I dont have the item yet as of this note..But I was given wrong information on the delivery date…it was actually 4 days late..I ordered it becoz i needed it that day…told me Thursday then now it’s this coming Monday..which im not even sure it will really arrive on Monday.. I tried to cancel but was told cannot anymore..will give another review about the product when we get it
By Edna H.
Response from Med Mart· Feb 26, 2025
Hello Edna, I show your order was processed at 944 PM on the 17th and shipped the next day on the 18th. I see it was delivered yesterday the 25th. Please note the lead times on our site refer to the number of days it takes before an item is shipped out. We cannot guarantee transit times once shipped unfortunately and I am sorry your shipment took a couple days more than we usually expect. The item did ship from New York with FedEx Ground and their standard ground shipping times vary across the country based on locations. I hope you love your product and know we are always here to help if you need us!
I don’t like handles of the bed, Those are not strong and warbling. Need to be more secure . It’s not safe.
By Chizuko S.
Response from Med Mart· Feb 10, 2025
Please check to make sure they are installed correctly. These rails are standard for this bed and it is not a complaint we see in regard to the stability of the rails. If you still need assistance you can email us at [email protected] with images and most helpfully a small 10 second video of the issue you are having so we can try to assist further.
miss advertising advertising to run 19 mph for 13 miles now when I get it things change. Will run3mph up to 6 miles WOW
By barry R.
Response from Med Mart· Feb 19, 2025
We understand your frustration with the discrepancy between the advertised speed and the actual performance of the product. We appreciate you bringing this to our attention and will investigate this matter further.
The one pill did not work at all. Should I try 2 ?
By George F.
Response from Med Mart· Jan 29, 2025
Hi there, we don't sell medication of any kind. Your purchase with us was with Darrell for a ramp. Thanks!
