Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,203 reviews with 1 star · Clear filters
You have not delivered or set up the product as promised when paid in full. I have called and was told someone would contact me. Nobody did.
By Amy J.
Response from Med Mart· Jul 20, 2026
We apologize this has not been delivered. The product is with the white glove agent. They have been attempting to reach you to set this appointment up, please return their calls to get this scheduled.
Bed never arrived, and no follow up. Trying to contact Sean Lorenz , salesperson. Med Mart number has no information about my order. Disappointed! Mary Ann Chai 301 367-8146
By Mary Ann C.
Response from Med Mart· Jul 20, 2026
Thank you for reaching out, we will make sure Sean knows you are trying to reach him. Thank you for your patience.
If I could leave 0 stars it still wouldn't reflect how awful this company is. 3 months of hell and I'm still sitting here with 12K in merchandise and nothing but the run around and the worst customer service I've ever encountered in my 65 years. I regret dealing with them deep down in my soul. I could kick myself for not reading the BB reviews. I honestly don't know how these people sleep at night. WORST EQUIPMENT COMPANY EVER!!!!!!?
By B M.
Response from Med Mart· Jul 29, 2026
Hi there, Brenda- I apologize it's taken a little time to respond here as I had to take some time off work but I'm personally familiar with the issues for your order so I wanted to be the one that replied here. First and foremost, we strive to be sure every order goes as smoothly as possible, until it doesn't, and then we step in and problem solve as quickly as possible. I know your order had some hiccups and for the most part, they were out of our control due to property policies that are set where you reside. The chair that was ordered with Kristan was delivered smoothly and in a timely fashion however once delivered, you learned they wouldn't allow you to use it there and attempted to return it without any of the manufactures return charges. We tried to advocate for you on that, and the policy was in place. The second half of your order had a few delays that we kept in touch about and then when our service team attempted the set up delivery services, your property wouldn't allow them to enter to provide that service for you. I will say, I've been with Med Mart nearly 15 years and we've sold hospital beds and equipment to people from Maine to New Mexico and Hawaii and those policies you were dealing with, are not typical for us or we would have circumvented a solution by now and given you the heads up. We do our best to not cause issues and when foreseen, prevent them. Personally, I am so very sorry for everything you experienced in this process, and I hope nothing like this ever happens to myself or a loved one and we as a company will start asking more questions to our customers that may be in a similar situation. Professionally, although will be within strict limits, we're here to help in the future where we can. Kind regards.
My order was delayed and I need it in order to use my pool. It is July and I only have 1 month left to use the pool. Please help with this process.
By Gail H.
Response from Med Mart· Jul 12, 2026
We are looking into this delay and will be in touch.
7 days return policy, by the time he made it home it was not needed, and the rep say i know it's not the outcome you want to hear, but the policy is outside the window of 7 days. I will not recommend you waste your time on overpriced equipment and shop smarter with other medical suppliers as this one is not a customer friendly or minded place. Buyer Beware!! As I have know found out they were willing to return the item, but they have a 30% restocking fee ($900), return shipping fee ($376.52), and after repacking another $200, after being charged $3300, I would lose 44% of my money on a product that was never used. I will continue to warn people about this "family owned scam".
By Vince
Response from Med Mart· Jul 9, 2026
We are sorry you are dissatisfied with the return policy. We are transparent about that policy in hopes to avoid experiences like this. We are a family owned business and truly do care about our customers. We also pride ourselves with competitive pricing and excellent customer service, I am sorry we did not meet your expectation as that is our goal on every order.
Stacy never was much help picking out the right chair to meet our needs. I also was never told about the absolutely ridiculous restocking fee over $1,000 to return it is pure bullshit. I was lied to over and over again about the restocking fee. They said that it was not medical Mart charging it but the company I called the company and they said they had nothing to do with the restocking it was med mart who charged it. It is med mart as proof in the email I got from the so called supervisor. I tried to do a review and you block it from going out. I will never have anything to do with you company and I will let everyone know of my horrible experience
By Jackie S.
Response from Med Mart· Jul 9, 2026
This is not the feedback we like to get, but thank you for sharing your experience. We take these reviews seriously and utilize them to better processes and future orders.
Still have not gotten delivery despite assurance it would come before end of the month
By Mark O.
Response from Med Mart· Jul 3, 2026
Your product shipped on 6/19, it is in transit to the technician, once it is received the technician will call to set up an appointment. The estimated delivery date to the technician is 7/10-7/16.
The deliver drivers were not professional at all. When they called to give an eta of arrival they told me they do not carry anything up steps. Told them I confirmed at time of appointment confirmation that they did. Also states on website that you all do. Then he forgets the cover and said oh well the warehouse will handle it.
By Aaron T.
Response from Med Mart· Jun 29, 2026
We pride ourselves in the work we do and will look into this situation further, this is not the experience we want our customers to have. I do show the cover was shipped and on its way to you.
