Someone was there to help me when I had…
Someone was there to help me when I had a question. But I am upset that you did not send me the tracking number yet.
By Alice M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 697 reviews with 4 stars · Clear filters
Someone was there to help me when I had a question. But I am upset that you did not send me the tracking number yet.
By Alice M.
I received the wheelchair a lot sooner than it was expected which was awesome. The wheelchair is nice and constructed well the only thing I don't really care for is the piece where the headrest is. It's a reclining wheel chair and the head rest does not securely fasten to the back rest piece as it's only held on only by Velcro and flops around and the piece it attaches to is flimsy not taught. It would be better if the headrest attached with snaps and the back piece was a more tight to keep it from flopping.
By Chair for M.
Your company did great with one exception, the seat choice that I made is on back order and you have failed to give me a time frame as to when I may expect it. As far as the product, the verdict is still out. The chair does not run very smooth. It jerks a lot. Kind of like an old car that needs a tune-up.
By Bruce M.
I was looking for a good wheelchair for myself and found this one on MedMart. They were very helpful and kind . I got a chair from them . Thank you MedMart.
By Cindy T.
The service was excellent, my questions were answered in a timely manor. The only minor issue I have would be that in my opinion you should offer at least one or two options as a freebee. I ordered a couple of items and also wanted a minor which i had forgotten to order, but the minor would have included s/h because of the cost being under $50. The final purchase I did make, even with the 10% discount were more than the scooter itself. I hope this makes sense.
By Rose M.
Response from Med Mart· Jun 12, 2023
Hi, Rose! Thank you for leaving a review, we really appreciate it. I took a look into your order because I agree with you! There should be some incentive other than amazing staff and easy to navigate website! You did receive the maximum discount on any order reducing the purchase price with free shipping therefore freebies wouldn't have been offered for this purchase. In the future, if you decide to order with us again, Mike, whom you worked with, would be happy to discuss freebies vs. a discount code. Thank you so much for choosing us!!
I found the whole experience quick and easy
By Bernard B.
At first your website would not allow me to place an order in your chart. I turn off website than opened website again. This time your website placed a quantity of four. I closed your website. I called your number got message center. Gave my phone number for call back. Tried website was able to place order. If I could find item somewhere else, I would have given up on your website.
By ROSS C.
I purchased a scooter for $1500 on a Friday afternoon. On Saturday morning a received an email offering me 10% off my first purchase. I called immediately but they refuse to credit me the 10% off. I do love the scooter.
By Linda B.