Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 387 reviews with 3 stars · Clear filters
I would prefer to fill this out once I receive my order. Hopefully my order will ship soon
By Valerie H.
Response from Med Mart· Oct 15, 2021
Valerie, We take these reviews very seriously and would appreciate that very much! Thank you! MedMart Team
Manufacturer did not complete the build. The foot carpeting is missing. I contacted Customer service Friday Oct 8 9am for a call back and now it's Oct 12th and no one has replied. However before purchasing I was getting full attention for 3 days straight. I will glad when someone returns my inquiry. I travel soon and don't want my feet to slip while riding.
By Catherine B.
Response from Med Mart· Oct 15, 2021
Hi Catherine! Thank you for your feedback, I spoke to your sales representative and was informed that he is working on this with you. We hope to have a resolution ASAP. Thank you, MedMart Team
The product I received was not the one ordered. It came with 2 broken parts & 1 missing part. We still have not received the plastic hand pieces to date. The product we got will work so we chose to not return it & took a credit for the difference . Not sure it has posted yet.
By Connie K.
Response from Med Mart· Oct 8, 2021
Thank you for your feedback. I see you are working with a representative on a solution. We appreciate your patience. Thank you, MedMart Team
I ordered the 3 wheeled Scooter but was shipped the 4 wheeled scooter instead. I called about the mix-up and was informed that your company would contact me soon to discuss the matter. I have not had any contact (about the wrong Scooter delivered to me) from any agent from the Scooter company to this date. I was going to purchase a second Scooter for use inside our home but, am not sure how reliable Med Mart's ratings are on standing by their sales. The 4 wheeled scooter is being used by me and it works alright outside and inside stores but, would have preferred the 2 wheeler instead. After all, that's what I ordered. Thank you...
By Fred D.
Response from Med Mart· Oct 5, 2021
Fred, Thank you for your review and are sorry for the delay. We are looking into this and will be in touch ASAP. Once we get this resolved, we hope you will reconsider your review. Thank you, MedMart Team
Used for first time out side, it all most tip over on me. It made poorly off balance.
By Donna S.
My chair was advertised as being for people up to six foot four I'm only six 2 and yet my feet still hang off the end of the footrest I was disappointed
By john W.
Response from Med Mart· Sep 21, 2021
John, Thank you for your feedback, these reviews are so important as it assists others when purchasing their product. Ultimately, it depends on personal preference, but when selecting a lift chair, it is recommended that the heels of the person just hang off the footrest. I hope that the chair is comfortable for you. Thank you, MedMart Team
Products are great and, when you can connect with a representative, the service is good. However, I waited on hold for over an hour to connect on several occasions. Also, after I received my product I again contacted customer service to get a PDF of the manual and it took almost 1 month for them to get back to me with an email. My guess is that they are very understaffed, otherwise seems like a great group of people and great products.
By Lisa L.
Response from Med Mart· Sep 16, 2021
Lisa, Thank you for your understanding. We are working diligently to decrease wait time as we know how important how each customer call is. We are so glad you are satisfied with your product. Thank you, MedMart Team
Ordering is slow and cumbersome; had to try 3 times to get checkout open.
By Ray S.
