Med MartReviews of medmartonline.com

We ordered a vertical wheelchair lift so we can move my wheelchair bound mother to our home. When it arrived, on December 8 the gate was damaged, including the wiring. We reported it to the shipping company and then to Med Mart. We have had nothing but a run around trying to get this taken care of. We have sent pictures--it is still in the original packaging. They said the manufacturer wouldn't replace it because it wasn't reported correctly. Then they said they would replace it, but needed more info. They have not contacted us and when we asked for a number to call, we were given the number for the wrong company! Now, more than a month later we still have no lift! We will never order from them again. And we will not recommend them to anyone else.

I received an email reply today from a poor review I posted on this site. It was boiler plate language that was not signed by an individual and made me feel as if the response was not sincere and authentic. With the amount of people noted in their website that are so dedicated to customer service, this reply only reinforced my negative feelings about this company. They surely boast of their positive reviews and reputation but how they handle the negative does not impress me. Sometimes attaching a name to a reply or even picking up the phone turns a bad experience into something more palatable.

I still haven't received the order. I ordered the extra battery form my wife's mobility scooter as we we planning a trip to Las Vegas the first week of January. You folks were $20 cheaper so I ordered from you instead of picking one up from the manufacturer. Pennywise, pound foolish. We just returned from our trip where we had adjust being out and about because of only one battery. I was never told until it was too late that the product I ordered was not it stock. I did receive an email 2 weeks after my telling it was backordered. I could not check the status online. I was told because it hadn't shipped. I cannot recommend this company....I am still waiting for an update as to when my battery will be shipped and received.

Beware ! Requested Updated contact history Six weeks from first request to actual conversation with Technician "Robert" today. He is four hours away and not willing to inspect bed without videos. First contact with medmart on 12/10/25 Your request (1204279) "Laura Puertas (Help Desk)" [Med Mart] Re: Darrell - PO# 1000161620 - AdvanceCare Bed Laura Puertas (Med Mart) Jan 13, 2026, 14:16 EST Hello Tim, I will reach out to WSR, who is handling the repair, and get an update for you. Laura Puertas (Med Mart) Jan 13, 2026, 16:48 EST Hello Tim, It seems that there was some confusion, but I am checking with different companies, as WSR will not proceed with the repair. Kind regards, Laura Puertas Med Mart Support Laura Puertas (Med Mart) Jan 19, 2026, 13:47 EST Hello Tim, While we locate a technician to evaluate the bed, our technician called you and left a message. He can assist with troubleshooting the bed. Would you be able to return his call to troubleshoot? Thank you! Kind regards, Laura Puertas Med Mart Support Original Review Beware ! We purchased expensive hospital bed and maintenance plan from Medmart. The installation process was a disaster but that's another story. Our bed is now in need of service. Not a problem right? When I called to request service i was told they have partnered with WSR Solutions. told me to call them. I called them. Gave them information. we will have a technician contact you. Wonderful. two weeks later after many calls and texts to them I received NO calls from a technician. Finally on my last call to them I was told we do not provide service in your state. when asked why didn't they tell me that before they said "we were going to call you, you are on our list to call" So I called back to medmart. They were "surprised' they were not told that their "partner" did not service all areas...But no problem we have other Partners, We will have a technician contact you tomorrow. That was a week ago. So Medmart does NOT provide service in all areas. I have a paid maintenance plan and have no service! My recommendation to all hospital buyers "Buy Local" large national companies sell stories not reality. We are currently without a working hospital bed and all Medmart says is we will have someone call you. We have called every local bed company. WE ONLY SERVICE WHAT WE SELL, is all we hear. Thanks Medmart, Great service!

I bought an important medical equipment specifically from this company (although I had many other companies ready to sell the same item to me) because they PROMISED me a quicker delivery date. Not only did I receive the equipment over a week late, they were ABSOLUTELY HORRIBLE when I reached out to them to try to deal with this situation. Never again do I plan on purchasing anything from this company!!

A collosal waste of time.. reps are ignorant and don't listen.. placed an order for forearm crutches over 6 weeks ago.. still nothing.. was told I needed to have my Doctor fill form out requesting Forearm Crutches.. Med Mart put the order in as regular crutches.. never sent any needed correspondence concerning this matter .. v when I called today.. the lady I spoke with was rude and short and became argumentative when questioned.. NEVER DO BUSINESS with Med Mart.. you will be sorry.. I also rented a knee scooter from them.. UNSAFE, rusted, brakes didn't work and they charged $80 a month for that JUNK!! And they ignorantly replied to my review of the Evandale Store and the behavior of their employees. You can see that this business is out of touch with its customers..

Just an all round bad experience trying to get a wheel chair for my husband, would never buy from these crooks

Still waiting for return call for service of a mobile chair that was installed by them. I left a message in October now my husband did yesterday no call back....not surprised. Terrible customer service.