Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 344 reviews with 2 stars · Clear filters
Filled out exactly what you wanted and it said something went wrong. It was crazy trying to put in my driver's license.
By Jeffrey W.
Response from Med Mart· Feb 20, 2024
I am sorry you had difficulty with the financing option at checkout. Bread is a third party partner that supplies financing, they have representatives available if issues arise. Thank you.
Difficult to get to speak to a human service rep.
By Elaine B.
Response from Med Mart· Jan 17, 2024
Thank you for the feedback, we have sales and customer service agents available during operating hours. I apologize if you were attempting to get in touch during a heavy call period. Please call us again, we are happy to help! Thank you, Medmart team
Not a friendly web site - I am be nice
By Steve B.
Response from Med Mart· Jan 17, 2024
We take pride in our website and the ease of use, we sincerely apologize this was not the experience you encountered. We are constantly working on enhancements and take all feedback very seriously. Thank you, Medmart team
The product was not what I thought it was. The packaging is different than what was advertised. I reached out for a return and waiting to hear back. It was the wrong product. Phytoplex is what is advertised on front of the bottle and no scent. This bottle's scent was different and vanilla scent.
By Susie M.
Have not completed the order, no sling sent.
By TIM R.
Response from Med Mart· Dec 21, 2023
It appears your entire order has been received. We hope that you are satisfied with your purchase and may reconsider your review.
On hold ten mom. dropped w/ promise to call back. Didn’t happen. Called salesman & swiftly completed the order, so that part was good.
By William S.
Response from Med Mart· Nov 30, 2023
We apologize for the wait time, however, we are so glad the experience got better once you spoke to a representative. Thank you.
Ordered bed (see my other review) but the delivery was not as good. Never heard anything from bed delivery company or MedMart on delivery time/date. Called MedMart and got tracking number and was never told it would be 2 deliveries. The bed came but no mattress !!!!!! Called MedMart and was told it was a separate delivery and would be here in a couple days. Didn’t help much since my mother-in-law can’t sleep on it without a mattress. We just got her out of rehab. Still has not come on 11-11-2023. Very disappointed with MedMart delivery service.
By Douglas B.
Response from Med Mart· Nov 30, 2023
Thank you for your feedback, I am sorry this is the experience you had. We strive for positive customer experiences. Your review came through as organic, so I am not able to see if this has been resolved. Please reach out if further assistance is needed at this point. Thank you.
Lift machine delivered on scheduled time. Free full body lift sling not delivered. Cannot use machine with regular sling. Still waiting for the sling going on two weeks now. Lift machine just sitting in the corner.
By Lloyd
Response from Med Mart· Nov 20, 2023
We are sorry for any inconvenience. According to our notes, this has been resolved. Please let us know if there is anything further we can assist with.
