Medisave US LLPReviews of medisave.net

Response from Medisave US LLP· Aug 5, 2019

Nat, I'm sorry that you were not completely satisfied with your purchase. Color can be notoriously difficult to convey online. Each monitor and, in fact, the light in the room can dramatically change the tone of the image. It is for this reason that we specify; "All images of products are purely for illustration only, and do not form part of the description of the product." on our Conditions of Use page. In cases like this we typically offer to switch the engraved chestpiece to another binaural Free of Charge provided that they share the same chespiece and are in stock. Regrettably the stethoscope you selected is the only Rainbow Chestpiece with Violet Stem. Feel free to contact me directly to discuss what options may be available: Robert Kaiser Medisave US [email protected]

Response from Medisave US LLP· May 30, 2019

I'm sorry that you were not completely satisfied with your purchase. Once engraved we can not, of course, return these items to regular stock. That said, if there is any technical issue with the device it would be covered by the manufacturer's warranty. Did you contact 3M Littmann - 800-228-3957

Response from Medisave US LLP· Apr 17, 2019

Good Afternoon, We sent you a reply on our help desk this morning. We also shipped your order out today via the post office and you should have received the tracking number to the email address you provided in your order. It appears the delay was due to stock availability. You are a valued customer and we do apologize for the delay and any inconvenience. Thank you for your order

Response from Medisave US LLP· Apr 5, 2019

We're sorry you were not completely satisfied with your recent order. We do charge order up front. In most cases orders ship right away. We have been having issues with certain SKU's from Littmann lately. It looks like your order was placed on Sunday (we are not here on the weekends). The out of stock item was received and shipped four days later. You should have received an email initially explaining that an item on your order was out of stock and that you could switch the item, cancel the order or wait for the item to come in. We don't typically ship cases alone but it looks like we did for you. There is, of course, no additional freight charge for back ordered item.

Response from Medisave US LLP· Feb 8, 2019

Ashlee, Once again I'm sorry that you were not completely satisfied with your purchase. As discussed, we are a preferred distributor of 3M Littmann stethoscopes. We sell a very large number of these, turn over our inventory very quickly and have over many years seen some variation in metal finishing of Littmann component parts. To be clear, your issue is with the ear tubes not the chestpiece. The metal tubes that are part of the binaural are a completely different type of metal and are finished differently than the chestpiece. Matching ear tubes to chestpiece has been an issue over the years. That you received ear tubes on your most recent purchase that do not match the ear tubes on a stethoscope purchased years ago is unfortunate but, frankly, not a surprise. You have all my contact information as we've exchanged emails and photos regarding this issue. If you would like for me to contact 3M Littmann on your behalf in order to arrange a return/refund I would be happy to do so but, again, the ear tubes you were hoping to receive are no longer being produced by 3M Littmann. Robert Kaiser [email protected]

Response from Medisave US LLP· Jan 23, 2019

I apologize again for our mistake. I see from the tracking on the return label we sent that we should have the stethoscope back tomorrow. I'll send some free accessories for your trouble.

Response from Medisave US LLP· Dec 20, 2018

Muhammad, I apologize for the confusion with your order. It was shipped December 5th (USPS tracking 9410836895232593253797). According to USPS they attempted to deliver the package on the 14th but as they could not get a signature they left a notice. It looks like a redelivery was scheduled on the 17th. We are seeing holiday delays with all of our carriers. I'd be happy to file an investigation with USPS if you'd like. Feel free to email me directly: Robert Kaiser [email protected]

Response from Medisave US LLP· Dec 20, 2018

Majie, As discussed it is our policy to have our customers return items at their expense that, for whatever reason, do not meet expectation. Of course we pay for the return of damaged or incorrect items. This item in particular should qualify for USPS 1st Class Mail (around $3). Upon its return with all original parts and packaging we would issue a refund for the merchandise.