Medical GuardianReviews of medicalguardian.com

I could not believe when my parents moved in with me and I called Medical Guardian to return the system, my parents were charged a $50 restocking fee!!!! Why would they do that to the elderly when they charge plenty for a monthly fee? I think they should be ashamed of themselves. I would not recommend them.

Never works when you need it, I better get a refund or a attorney will be contacted i had a brain bleed!

RUN as fast as you can from MEDICAL GUARDIAN. I would give a minus 5 star if I could. There was nothing good about this company and their products. My equipment which I paid almost $700 never worked and was replaced several times. The company blamed all the short comings with the equipment, misleading advertising and GPS network or everything else but themselves. The closest the GPS got to me was 1/4 mile away (guess I'm dead), to not admiting there was no signal, hoping I was home but in actuality I was 220 miles away (guess I'm dead). The voice activated/ push button monitor only works if you are within 6 feet. My google home hears me 20 feet away and they are g ft away. My toilet and tub are more than 6 feet away from wall with outlet. I guess I stay on the floor. I have been trying to cancel my service for over 5 months, they won't acknowledge this to giving me a new bill now for a whopping $50/mo service charge. They never gave any indication that the $10/ mo was going to jump so high on year 2.

I returned a non working device and received confirmation that they received it. The confirmation email told me I would receive my refund in the same method that I paid. No refund arrived on my credit card account statement so I called and was told a check had been mailed. No check yet so I put in a dispute with my credit card company. Don't deal with this company.

Finding the right medical alert system for a loved one can be a time-consuming task. To make this task more frustrating, the salesperson who sells you the system and service is not the person you speak with once the product arrives. We were looking for a product that my loved one can wear when he is in the community running errands and visiting with friends. As the salesperson stated and we discovered, this device allows that. My loved one is older, and like many older people has begun to lose his hearing and has a hearing loss. When speaking to the salesperson I asked very specific questions about being able to adjust the volume on the device to accommodate the hearing loss. I was told the volume control does adjust. We bought the product and had it shipped to our house. Here is where it started to become frustrating. When the devices came, we couldn't see how the volume adjusted as my loved one couldn't hear to set it up, nor could he hear the person talking through the speaker. When I called product support, I was told the volume was as high as it could go and it could not be adjusted any higher. Trying to cancel the service and get our money back has become even more frustrating, and ultimately the reason to write this review. When I called to explain this system would not work for my loved one and why, they eventually canceled the service, but would not refund the cost of the system or the month we had it while not using it trying to figure this out. After explaining it didn't work based on misinformation the company’s employee gave and not getting anywhere, I asked to speak to a manager. I gave my name and number so the manager could call me back. After 3 days of not hearing back from a manager I called again. This time a week went by when I realized I didn't hear back. I called again, and again; I didn’t hear from a manager. I have called and asked to speak to a manager 4-5 times and still have not heard anything. This experience has cost over $500 and a lot of time and frustration. I would highly recommend not using Medical Guardian as your medical alert system.

Useless and dangerous. The company replaced my MGMove Smartwatch three times. They all had weak and useless audio. This is very dangerous. THERE IS NO WAY TO ADJUST THE VOLUME!! If you can't hear or speak to the monitoring agent, you are dead. Go with another company like Bay Alarm -- more reliable. Imagine a monitoring system where you can't hear the monitor and the monitor can't hear you! Whose idea was it to sell a system that does not allow the user to adjust the volume? Idiotic!

This place is a bait and switch. We bought our mom a watch, after we were told it had auto fall detection. Only to find out it does not. They lie to make a sale. They will try to upsell you on everything. They’ll tell you the watch will take 12 days to arrive and offer expedited shipping. Don’t do it. It will arrive in a few days. Major scam taking advantage of the elderly and their families. I’d give it zero stars if I could. EVERYTHING costs extra. I’d never recommend to anyone.

I would not recommend this company.. charged us months for a device that was returned and did not give money back