Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
My husband was unconscious due to low blood sugar when I used my Medical Guardian device. There was no hesitation or unnecessary questions, just a quick "help is on the way." It was comforting, honestly, and helped me prepare the emergency situation more calmly.
By Marilyn A.
I have all positive things to say: They answer when I push the button They are very pleasant to talk with They help me feel safe
By KC
Very satisfying knowing the response is immediate, and they are very patient with our Loved One who bumps it sometimes accidentally setting it off.
By Doug and Vicky R.
I cxld my Mother in laws Medical Guardian service on August 1st over the phone as she had to enter a nursing home and no longer needed the service. I was told in order to cxl I needed to send back the equipment, which I did on August 21, 2023. On December 12th we lost our Mom. I was reviewing her checking account and was upset to see that in August 2023 Medical Guardian took over $400 out without my permission as I am on the account #3401503(davis) I called on December 18th and was told they never received their equipment. Thankfully I saved the USPS tracking info. The rep checked and said they DID RECEIVE the equipment and would issue a credit on her account. Since her account is closed they said they would send a refund check. Since I still haven't received a check I called back took several tries and finally after pressing the button "make a payment " did I get to a rep. She told me a refund check was sent on December 21st. Today January 4, 2024 STILL NO CHECK. DO NOT TRUST THIS COMPANY, THEY STOLE MONEY AND HAVEN'T GIVEN IT BACK !!!!
By james J.
Not happy right now at all. Try to test, they can't hear us, they didn't call the number they were supposed to to make sure ok, instead they called daughter's cell # and it was dead. Sent paramedics, had to call 911 to stop them from coming since I could NOT get anyone on the phone with Medical Guardian. I have tried calling numerous times to troubleshoot what the problem is with the device and I've been on hold 2 times today for over 20 minutes both times. Everytime they call me to update our info they are selling something and my bill continues to rise.
By Vickie R.
Thanks I can’t attach the new necklace to my device. The necklace won’t stay so send a new device that has new necklace attached please. Thanks Leonard Hotkowski
By customer
Your response time is excellent. I also appreciate checking with you monthly to ensure you respond to whether you are available to me.
By Donna P.
I have only done the monthly tests and they have worked fine no problems at this point
By Charles G.
