Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
In 2022, the necklace magnetic latch separated from the nylon cable. We asked for replacement. It also broke. MG asked that we send the whole unit back and penalized us later at cancellation. Caregivers do not have time to deal with companies like this that put profit above serving customers.
By Paul H.
When I first received it I put it on Later I took off my shirt and accidentally the button came off and fell in the floor. It immediately went off and I was immediately spoken to. Passed the first test of the equation
By CA D.
This device is so far above the competition in features and reliability, there is no comparison. Other devices just notify your call chain and EMTs as a last option.Medical Guardian call center can help you with anything. If I lose my cell phone, they will call it for me to help me find it, seriously! Their people are so courteous and kind. Customer service is top notch! They cost more, but they are well worth it. I would never consider using anyone else.
By William M.
Terrible, I have the fall alert and I fell on my front lawn and laid there for half an hour it did not get me help. When I called them days later they said my device was defective and they mailed me a new one, when I set that one up they said it had a speaker problem and was defective so I had to send those two back and then they sent me a third one. I've had other problems as well and as soon as my contract is over I will stop using this company. Worst customer service ever. I don't know how they're getting all those good reviews, but I'm suspect of that.
By Nancy F.
Don’t call them. If you don’t purchase they will continue to HOUND you via various outbound call center sellers. Even after you explain to them your decision. Fair warning!!
By Tom D.
The device is for my sister, Jean. She accidentally dropped it and was called to check on her. This made her feel more secure.
By customer
Horrendous customer service, that’s assuming you can get through after 39-40 minute holds, dropped calls. IF get return call the number they provide to try to call back is same one that leaves one on hold for long periods. Awful.
By bnistelbex.net
I have not being wearing it all the time, but just realized I have not been billed.
By Ellen W.
