Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
The pendant with the fall protection is way too sensitive. I wear the pendent around my neck and the slightest object that rubs against the fob, boom, the alarm goes off. I experience this sometimes twice a day. I find this very annoying.
By Ruth G.
I had good service from medical guardian. The problem was the cost. Like many of us on S/S checks, our spending has had to adjust as prices on everyday items rise. I found a less costly service that I will be using. I need to stop my service and return the device. Please advise as to how I return my items. John Keefe
By John K.
IT WORKES ,3 TIMES FULL RESPONCE, WITH AMBULANCE CALL ,CALL TO MY PHONE ,TO MY DAUGHTER ,AND MY BACKUP GRANDSON
By Peter M.
Great customer service. A few weeks ago Medical Guardian shipped me 2 free lanyards, the package was lost, marked as delivered by USPS but never showed up in my mail box. When told of the problem, i was promptly shipped 2 other ones.
By Arlette C.
This device gives peace of mind. We have not had to use it yet for an emergency.
By Dianne M.
The best customer service
By Florence L.
Purchased an annual subscription for my dad, who was increasingly prone to falling. They sent me a unit but when I went to set it up, with the help of their customer service, we couldn't get it to work. They said they would send a different unit. While waiting for the next unit to arrive, I had to leave to go back home (I had to travel interstate to see my dad). During this interim, where we would have had a working alert system if their devices worked reliably, my dad actually fell and broke his collarbone. The next unit arrived, but before I could set it up, my dad died. I called them to cancel and they said they would, and to send their equipment back. I carefully packed and mailed all their equipment, and was sent a confirmation that the devices were received. I thought that was the end of that. They had promised I could cancel anytime and would be refunded for time I didn't use. They didn't refund sufficiently, but I had other things to deal with and so let it go. But then as I approached the 1 year anniversary of signing up for this thing, they charged my credit card another $360 out of the blue. It had been over 8 months since I mailed back all their equipment! I consider this is a scam-like and exploitative business practice. I definitely do not recommend this company, especially if you value your loved ones' life and don't want another unpleasant thing to deal with after the person you care about passes away.
By John
Excellent CUSTOMER SERVICE SKILLS !
By Laurie
