Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Always talk to a real person and everyone is knowledgeable and friendly. They always work hard to address any issues or concerns
By Mark
Response from Medical Guardian· Jun 12, 2026
Thank you for your kind words, Mark!
I haven't had to use it yet, but each time I do a check-up, someone comes on immediately and tells me everything works fine. When I dropped it accidentally, someone responded right away to check on me, which gave me great confidence in my Guardian. Thank you
By MARGOT
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Margot!
We paid $25 extra for 2 day delivery on a Thursday before 4:00pm on Friday at 5pm we are notified it will be delivered on Tuesday. That is not a 2 day delivery especially when I asked Michael the sales guy if they would be delivering on the weekend and the answer was yes. I tried calling customer service and after 15 minutes holding no answer. I see Amazon has the exact same thing I ordered that can be delivered on Sunday! Only 24 hours in and I am ready to go with another company!
By Mrs. K.
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing this feedback, and we're so sorry this experience was not up to our usual standards. We'll be sharing this with our team to make improvements and ensure this won't happen again.
If I accidentally pushed the button, they always responded, I have not really had to use it outside of making a mistake of pushing
By Higgins
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, and for trusting us with providing peace of mind!
Fell broke my hip. Children insisted. So I could come home from nursing home.
By Carolyn
Response from Medical Guardian· Jun 12, 2026
We hope you are feeling better, Carolyn!
The device is reliable and available
By Max
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Max!
No problem. I occasionally sound off by mistake , but the voice is on the line immediately with “press the button to delete”. All works well.. thank you.
By Helene
Response from Medical Guardian· Jun 12, 2026
We're so glad you've had a good experience so far, Helene!
I don't like the size of the blinking light. It shows through my clothes drawing the attention of many (especially kids who comment on it.) This is even though I wear it with the light facing my body. I also don't like being without it while it is charging.
By Joyce
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your feedback about the blinking light, Joyce. We'll be sure to share with our team to see how we can improve this.
