Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
This was bought by me for an 89 year old friend that does not get around well and lives alone. His confidence and mine are peaked by the system performance and response from the support team. THANKS for the peace of mind!!!
By William F.
Some how I miss this during my first enterview, unless you carry the box with the speaker on it you can't talk to the med-tech & the range on the braclet & madalions is very limited to say a couple of hundred feet, I need something that has lots more range & when you push the buttons for help it would be important to be able to speak to the med tech toi tell them where you are...
By Dale
I purchased this item as a Christmas gift for my mother! The order clearly listed me as the purchaser, but then you called my mother and talked her about the purchase! What is wrong with you people???????????? Did you not even think that a purchase of this magnitude during the holiday season might be a gift? Did I ask you to call my mother? NO!!! I did not. And then you start calling me at my work!!! Again, what is wrong with you people?????? I work during the day. Maybe an email that would let me know you wanted to speak with me would have been more appropriate?????
By Roy B.
System was easy to set up & instructions clear. needed help with door padlock but that was resolved.
By M.Jacquelyn S.
So far everything has gone great. We had trouble setting up the machine due to our old answering machine. A tech came out the next day and helped set it up. Very helpful!!
By Henrietta O.
I wish there was a number where you could just talk to a person if you have questions instead of a menu to go through.
By Sally F.
Representative was knowledgable and friendly. Very helpful in all aspects of the product.
By Irene A A.
I worked with Mike who answered all my questions and concerns professionally as well as with compassion. I was talking to him at the time my mother experienced a heart attack and Mike called me the next day to see if mother was okay. I appreciated his call, his professionalism and helping to expedite my order. The installation was easy and Medical Guardian is everything it is advertised to be.
By Clara
