Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Instructions were very clear on how to set up, register and test the equipment. Interactions with the staff to test the equipment has been good.
By John
MY MOTHER DIDN'T NEED THEM BUT THEY WERE THERE WHEN THEY THOUGHT SHE DID...THANK YOU..
By Peggy
Every person I talked to at Guardian was friendly and helpful. I would not hesitate to reccomend Guardian to anyone.
By faye
I don't care very much for the arrangement. I have to wear the wrist controller on the same wrist as my watch because of a skin problem. A necklace would be far worse. On one occasion a sound like a cell phone ringing came out of the mobile device though none were in use in this house. I spoke into the mobile but got no response so I pressed the alarm button, got a quick answer and just called it a test. I later called the Customer S & S number and they said it was possible the device picked up somebody's cell phone,To me it is just something extra since I have a cell phone and a regular phone and ready access to 911.
By Rodney B.
Response from Medical Guardian· Nov 12, 2015
Hi Rodney, We are sorry to hear that you are not happy with your device, but we are glad to hear that when you pressed the alarm button you were able to get a quick response! If you're interested in an alternate arrangement, we do offer a mobile unit that can be worn as a belt clip. Please contact one of our helpful representatives at 1-800-313-1191 if you're interested in learning more about this device.
Not happy.......rude telephone contacts.......not open 24/7
By LESLIE
Response from Medical Guardian· Nov 12, 2015
Hi Leslie, We are sorry to hear that you are experiencing issues with our service. While our customer service department is not available 24/7, we want to assure you that our monitoring center is, and will be available to provide you assistance in an emergency 24/7, 365 days a year. If you have any additional questions or concerns, please do not hesitate to contact our customer service department at 1-800-313-1191.
Was put at ease, had personality, answered all question clearly very helpful. Overall a very good experience.
By Wanda
The initial installation would not work because my phone provider was not compatible with the unit. This resulted in a receiving a new model and returning the old one. It would more efficient if Medical Guardian knew ahead of installation which phone providers will work with the system. Otherwise all went well
By VERNON
Company responded to my request for info immediately. There was no pressure for me to buy and all my questions were answered so I was able to make an informed decision. I was pleased to set up an account and received the equipment in 3 days. Very easy to set up and test once again the person that responded was clear concise &helpful. Moreover my92 yr old father can respond to questions being asked through the base so it's simple even for him more than happy with my decision to use this particular device and service.
By Candy
