Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Signed up for service after mom fell. We needed some peace of mind while we are away from home. Purchase online was easy. I chose next day shipping and it arrived early in the morning. Set up was easy and the phone person was extremely helpful in explaining features and testing device. So far we are happy with our experience.
By Anthony R.
We had an excellent experience. Phone calls and emails answered all the questions we had. Once we ordered we received our unit in just a few days. (much quicker than we expected) I called to test our unit and was able to update some phone numbers while I was on the phone with the representative. I could not give a 5 star rating because, fortunately, we have not had to use it. We are happy that we have the unit for my family.
By MATTHEW M.
Excellent customer service! Everything works as advertised. You can select what you need without any pressure to buy. Highly recommend this product.
By Nick
We have had a very good experience so far with Medical Guardian and have no reason not to expect the same in the future. Representatives were friendly and helpful and questions have been answered promptly. We have been very satisfied with the product and services provided.
By WarrenandJoyce S.
I am so impressed with your company. The service reps who helped us were very knowledgeable, friendly, efficient, and just plain wonderful. We got a great deal and are sure we'll be very happy with your product in the days to come.
By tookie F.
My son has muscular dystrophy and lives in Colorado. I, on the other hand, live in Seattle. Setting up his alert system long distance was very easy and my initial conversation with the representative was most informative. [It is reassuring to have the name and number of that representative in case I need to contact anyone in the company.] My son also reports that setting up the system was very easy and he appreciates how easy it is for him to communicate with a representative.
By Patricia W.
Was looking for a medical response system for my Mother. Medical Guardian was very easy to work with. The salesman was helpful, but not pushy. Liked that it came with two remote devices and a lockbox. Installation was easy.
By Diana B.
Sales, customer service, delivery, set-up, and the device have all been exceptional.
By Michael N.
