Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
I haven't had this device very long, but when I go walking I feel more secure. I have had both knees replaced and then I tripped and fell breaking my femur. I feel better walking knowing that if something happens I am not on my own.
By Virginia U.
They were very courteous in explaining and services that are provided. I gave it 4 stars because it took a week to get it.
By Lynda S.
I like knowing I have quick emergency contact outside of my home, I drive an hour to visit family often so having an emergency contact so readily available is comforting. My only draw back is the weight when worn around my neck, I guess the price for GPS contact system. Fortunately I have not needed to use in emergency but feel confident it will work as advertised.
By Katie 4.
We got this 3 months ago for our father and it has given us a little peace of mind knowing that he can get help right away, even when he can't get to his phone. Easy monthly "tests" to make sure it is working right. Best part is, he likes it.
By Gail P.
Needs longer battery life
By Robert K.
Great customer service. Easy to use product.
By Nora D. S.
I feel more secure at home alone
By Lucille B.
Everyone I've talked with at Medical Guardian has been friendly, motivated, and extremely helpful. I haven't had to use the service for an emergency event yet, but I've gone through the testing process twice, once when I first set it up, and once a month later, and both times it has been positive. I would have given five stars but I'm a bit disappointed with the delayed response time when I pressed the emergency buttons during testing. When I pressed the button on each of my three devices (testing requires a separate call for each device), it took longer than I expected for someone to answer.
By JAS
