No 24/7 Tech
You should have 24/7 tech support
By Hugh A Brown J.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
1,456 reviews
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Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
You should have 24/7 tech support
By Hugh A Brown J.
Appreciate your promptness and your reminder that it's time for new supplies....
By Aaron C.
I am completely satisfied. I wish l had gotten it sooner
By Raymond B.
So far it is satisfactory.
By Karen L.
Every person I talked to and still talk to when I have questions, are very informative and take care to make sure I understand and patient with me. Have not needed to use the equipment and I hope I don't need to but they always check out great on the 'test' calls.
By Ruby
I researched various medical alert systems. Most of them required purchase of the systems at a significant cost. Once purchased their subscription cost was comparable to the subscriptions cost of the Medical Guardian system which is provided at not cost except for the monthly subscription fee. I am very pleased with the system and the service available with this system and highly recommend this system to anyone in need of such a serviice.
By Del and Mary F.
I live alone and have a history of falling. having medical guardian I can know that if I need assistance all I need to do is push the button. having the pendant or the wrist band gives me an option on what I want to wear. Pricing is cheaper on this brand is cheaper than some of the other brands that only work in the home with Medical Guardian I can go shopping ,to church or any place I want to go
By sharon B.
I have not had any problems with my medical device. While making occasional test on it, I received quick response time from the service. The one thing I don't care for is the lanyard connection. It is heavy and rolls to the front next to the actual device. Thank you
By Pat L.