Medical GuardianReviews of medicalguardian.com

Medical Guardian made a tough decision to get a medical alert device a very easy process. All questions were answered and I was not pressured to make a decision on the spot. I was able to compare them with others that I had called and make a decision on my own time.

I do have peace of mind with my new Medical Guardian system. Whether at home or away, I feel well protected for any unknown event that may come along. I am quite thankful for this service.

Excellent product. I feel much more secure with the knowledge that any help I might need is just a touch away!

Thank the good Lord above, I haven't had to use it, but it is good to know that I have access to help at any time.

I started researching medical "fall" devices for my Mother in early October. I was mostly looking because I was preparing for surgery myself & needed to know that my Mom would have a backup plan if she fell. After reviewing a lot of companies I made a phone call for inquiry purposes to Medical Guardian. I spoke with a very nice young lady & she answered all of my questions & I was impressed. I expressed to her that if I decided to go with them that I would call back. But as is the case with most sales, I received multiple daily phone calls until I set up service. Our service began in mid October & the equipment was sent in a timely fashion & was easy to set up. I especially liked the GPS feature because there is some dementia involved here. In early November, after my surgery, I was at my Mom's & she mentioned to me that she had taken the device off & someone had come on the line & asked if she needed help. I was impressed with this because I had been told that any type of unusual movement would send a message that there was a potential problem. The recuperation time for my surgery was approx 6 weeks. Sixteen days after my extensive shoulder surgery my Mother went to the grocery store alone. While she was there she fell & crushed her shoulder. She had her Medical Guardian device around her neck. Her fall was hard enough to do irreparable damage to her should yet her device never detected the fall!! It detected her removing the device a few days earlier but not the fall. Lucky for us someone who knew my mother walked up & got in her purse to retrieve her cell phone & called a family member. While we were in the Emergency Room that night I pushed the button on the device & was immediately asked if I needed help. I explained my situation & asked why the device didn't work. I was told I would need to call back during operating hours the next day. I made the call the next day & the only explanation I received was that Medical Guardian has a disclaimer that states it might not always work. After going through an extensive surgery, & three weeks in a rehab facility, my 88 year old Mother is now in assisted living & will not be able to live alone again. I took the Medical Guardian device off of her neck the night she fell & it will never be used again. When purchased, I agreed & prepaid for 90 days. We didn't even get a month's worth of use from the product but I plan to honor my part of the agreement even though I feel that Medical Guardian did not honor theirs. Needless to say the equipment will be sent back & I will never recommend this company to family, friends, acquaintances or even strangers. If you want your family member protected, look elsewhere.

When I change the position of my unit, an emergency response is triggered. When I press the unit twice and HOLD as requested, this response is NOT received and I get a phone call. This is indeed uncalled for and has happened numerous times! Joan rosen

I purchased this for my mother-in-law on October 6, and the setup process and service was great. At the time of purchase, I paid for 90 days of service as is the policy. Sadly, my mother-in-law passed away on 11/9, barely a month into that 90 day period. After having returning the unit at my own expense, and confirming it was received on 11/17, I'm now told that Medical Guardian will not refund the prorated amount as it was within "the 90 day commitment." What kind of policy is this? I understand asking for the first 3 month of payment up front, but to not refund upon the death of a client is reprehensible. Needless to say, I find it unacceptable that I am not refunded for the two months of paid service that were not used after my mother-in-law passed.

There have been frequent falls in which the alarm has gone off and there has been quick response. However, there were two recent falls where the alarm did NOT go off. Perhaps the kind of fall made the difference in each case. The device is easy to get use to, and it would be highly recommended to anyone in need.