Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,456 reviews
Medical GuardianSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
had to reset the device many times. stopped talking to me on the device.
By Jesse
Response from Medical Guardian· Jul 9, 2026
Hi Jesse. Thank you for sharing, and we're sorry you're having issues with your device. Please give us a call and we'd love to assist: 1-800-313-1191
Overall, I really like my device. I wish I had ordered one that never needs charging. Having to charge it is a big drawback, and will be even more so as I become more frail. Also, I got a lot of false fall alerts when I first got it while it adjusted to my positions in bed; that soon ended. But last time I actually did fall, I didn't get an alert; I thought that was supposed to be automatic?
By Vicki
Response from Medical Guardian· Jul 9, 2026
Hi Vicki, thank you for sharing this with us. If you still are having issues with your Fall Detection feature, please give us a call and our team can help adjust it: 1-800-313-1191
Great response-very helpful
By Clow
Response from Medical Guardian· Jul 9, 2026
Thank you for your kind words!
Overall, i'm very happy with my new device. Positive on the many button is the step counter, the location, battery information. Excellent customer service. Negative. Is it is still not accurate on my steps?And location, they are working on it.They're getting better all the time.
By Ann
Response from Medical Guardian· Jul 9, 2026
So glad you're happy with your device, Ann! Thank you for the feedback on steps and location - we'll be sure to share with our team.
fall detector necklace easy to push for emergencies for dad 85 lives alone.
By Michele
Response from Medical Guardian· Jul 9, 2026
So glad we can provide you and your dad peace of mind, Michele!
Customer service is awesome!
By MARLYS F.
Response from Medical Guardian· Jul 9, 2026
Thank you for trusting us!
I LOST MY INSTRUSTIONS
By ronald
Response from Medical Guardian· Jul 9, 2026
Hi Ronald! Happy to help. You can find the device guides for all our devices on this page: https://www.medicalguardian.com/support/
Rep was very nice and answered all my questions to my satisfaction.
By Margaret
Response from Medical Guardian· Jul 9, 2026
So glad to hear this, Margaret! We'll be sure to share this with our team.
