Mediacom CommunicationsReviews of mediacomcable.com

For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhoods subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent. We spent approximately $400 a month on the cable alone. Over 12 months thats around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now. They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out tech's often enough to warrant any more compensation for service. Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept. Below is a picture of the %5-10 worst of the worst quality. imgur HLd0Du9

Absolutely the worst service in the history of mankind. I sincerely believe they are part of the Mattel Toy company - no the toy company is good. You can't sign on - you can't get customer service - the internet is very, very unreliable. The problem here is it is the only service available! I am screwed because this company is HORRIBLE.

At least 75% of the time I sign into the internet I get a warning that I am not online, I have to go through trouble shooter every time to get it to start up. Late last year my internet went out completely and there was no service time available for over two weeks! Their commercials about how reliable their service is are a crock! Isn't there some law about truth in advertising?

I cancelled my internet and phone service through Mediacom on 1/11/23 and returned my equipment and paid my final bill for the billing cycle. Mediacom is still trying to bill me even after cancelling through customer service, cancelling autopay, and returning their equipment. This company charges extra for going over your "data limit" and they make you buy their premium internet package if you stream TV from the internet because all their lower data packages will not give you enough data if you use more than 1 TV in your house, use your internet for more than a few hours each day, or if you are using 4K UHD TV's. We were with them before and they tried the same thing with the continued billing like they never get the cancellation. I cancelled in plenty of time to avoid the next month's billing cycle, which they'll probably try to pull on me. This company is a scam and I am glad there are other companies out there offering internet in my area. Buyer beware; 1 star is still to high.

This is the second time I've dealt with Medicom. We recently disconnected internet. I wanted to keep cable. I was told not a problem via phone call. When I returned the internet modem, was told I couldn't have cable WITHOUT internet service with Medicom!!! I will NEVER deal with Medicom again.

We have been a MediaCom cable and internet customer in Albany, GA for over 15 years. Last year our monthly bill went from $218.00 month to over $260.00. My wife and I are retired, so we dropped the premium channels (Starz, HBO) and went to basic cable with 200 mps internet with 1000 gb data cap. This dropped the price to $227.00 mo. This last month, Aug 2022, the price rose to $356.00 due to my wife and my streaming of Netflix and Amazon Prime. This was because we exceeded our data cap. The we got a notice that our monthly bill for the future would be $297.00 mo. That was the straw that broke the camel's back so we changed to AT&T DirectStream, 300mps download and unlimited data for $165.00 mo. and we cancelled our MediaCom acct effective Sep 18. Well today I get a Voice Mail from MediaCom saying I needed to urgently call them, A computer picked up, identified my account, and said I was late and my service was to be cut off. Then a real person came on the line and told me that we would be receiving $15.00 for cancelling before the end of the billing period as soon as I returned their equipment. Dumb A$$e$

No Customer service skills - company wide! We had Media com for years. I thought the price was ridiculous but we don't have a choice in our rural area. I woke up to no service one Saturday. I was told that they would have to send someone out to repair. I took a day off from work to allow them into my home. They were scheduled for morning - never showed - called at 11:45 and advised it would be afternoon before they arrive. No one seems to care that I took a day off for their problem - they could care less how long you have been with them - or how good your payment history had been. It is ridiculous! If you have any other option - Avoid Mediacom for internet service.

They are the only cable company out here in the rural area of Alabama. Their online reps say oh yes we service your area, but then we find out they really dont. Apparently they dont want new customers because even though they have run wires up the paved road just walking distance from our home, they refuse to run any wires so that the homes off the main road could have service. If they would just service these homes, they would have so many customers leave the nightmare that is HughesNet. But hey, if Mediacom doesnt want new business, so be it.