Medela LLCReviews of medela.com

Don't waste your time. I was charged for 2 months despite only having pump for 20days. I organised a return as could not use pump and could not return pump as contacted covid yet was charged for an extra month. Very expensive, not worth it and very poor customer service - I was ignored when raised a complaint

I bought my Medila 3 weeks ago but now is not working property for 4 days and no one from the company can seem to help me.

MEdela pakt altijd uit met hun zogenaamd geweldige producten en belangrijke positie in de markt wat betreft Borstkolven. Ik heb reeds drie medela freestyle flex Borstkolven die niet naar behoren werken. De eerste tijd gaat het goed maar als je lang en vaak wil afkolven gaan ze allemaal mankeren. Zo verliezen ze hun zuigkracht, hebben ze geen vast schema die ze aflopen en vallen ze gewoon uit. Ik heb al verschillende keren contact opgenomen met medela maar ik word gewoon afgewimpeld. Ook de connectoren en de borstschilden zijn echt niet geschikt voor langdurig gebruik. Ben je op zoek naar een betrouwbare kolf die geschikt is voor lang en intensief gebruik? Kijk aub verder dan medela. Het zal je veel geld, frustratie en borstontstekingen besparen!

Do not buy products from this company. I bought 2 pair of nipple shields and a breast pump from this company, based on reviews. After trying the items, I wanted to return them, as I was not happy with the quality( I tried many nipple shields and the material was unacceptable, and breast pump was not what I expected). I asked for a refund and they rejected it saying the product is of personal use and it should be sealed and unopened. This is a huge violation of Consumer rights act, any product should be eligible for refund in 14 days , provided the goods are intact, in their original boxes, and in sellable shape. This is outrageous... for example if you buy a pair of shoes, should the seller reject the refund for trying on them? A breast pump can be sterilised and put on the market again, I have refunded other pump before from Tommeetippy, no issue. Do not waste your money with this scam company.

MONEY TRAP!!! Hospital recommended that I rent a pump directly from Medela. They advertise "free delivery" which is misleading as for the initial full payment you only get 2 weeks worth of rental instead of the full month - therefore the delivery cost is hidden in the charge. They chose UPS service and although it was meant to be signed for we found the parcel in our garage on a different day then expected delivery date. It was standing on the side which meant that one of the original boxes got damaged by the weight of the main pump sitting on top of it. They don't tell you until the pump arrives that they have different sizes of the breast funnel and it can all go wrong if you don't have the correct size, but you have to purchase the parts separately and wait for them to be delivered while the 14 day rental period is ticking. One of the pumps stopped sucking after just few uses. To return the pump you need to find an open UPS collection point (during lockdown) and ensure that the pump actually reaches the company before the 14 days trial (I stupidly just requested to return it within the 14 day period and as I didn't manage to locate the UPS point after just a week of use - as if I have a plenty of time on my hands with a newborn - I sadly got charged for another period despite my plan of returning it.) MASSIVE WASTE OF MONEY FOR ME

WARNING BEWARE OF THIS COMPANY!!!!! First time buying from medela I need the adapter for my pump paid £40 for it two and half weeks later I get and email from ups stating would he delivered following day the next day another message was delivered and signed for but not by me I contacted medela straight away to be told I should’ve contacted them sooner when I couldn possibly of contacted any sooner the lady was very rude and said they delivered to another address on my PayPal even tho I had email proof it was for my address the company just fobbed me off and refused to listen I asked for a refund and they refunded the item but I still paid out £5 for delivery for an item I never received I will never every buy from them again. And I will tell everyone not to bother with this company absolutely shocking the way they treat there customers and I’m now out of pocket without the item I wanted DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!!!!!!

Produkterne er gode, men de har også næsten markedets monopol. Problemet er, at det er total Rip off og man føler at de virkelig prøver at snyde kunderne for flere og flere penge med nogle tricks. 1. De har forskellige pumper som har alle den samme opbygning, men INGEN af delene passer til en anden pumpe, dvs. Man skal købe ekstra dele til hver pumpe. De gør sig decideret umage for at slangen har for eksempel en anden tykkelse eller et andet formet hul i hvert pumpe, så man ikke kan sætte den samme slange til forskellige pumper, hvis man for eksempel skifter eller opgraderer, eller hvis en enkel del er beskadiget. Mange starter for eksempel med en medela symphony på hospitalet og er nødt til at købe delene til den, til omkring 600 kroner. Så er de nødt til at købe en anden pumpe til derhjemme, som koster 2500-3000kroner, men dele de købte før er ikke brugbart længere og kan smides væk. Det er virkelig usmageligt fordi produkterne er så absurd dyr. 2. Deres kundeservice svarer hurtigt på spørgsmål, men hjælper ikke og henviser bare til butikker hvor jeg kan købe nye ting. Jeg havde for eksempel en nødstilfælde hvor min pumpe simpelthen stoppede med at virke. Hvis man pumper, ved man, at man skal blive ved og få hjælp hurtigt, fordi man ellers kan gå bryst betændelse og ens mælkeproduktion går i vasken etc. De sagde, at jeg skal købe en ny batteri til omkring 1000kroner!!! Som også kun har et halv års garanti!!! Kundeservice i USA ville have sendt en ny pumpe afsted med express, og det samme ville jeg forvente her, til den absurd dyre pris. De ville ikke engang kunne give mig en ny batteri og var ligeglade med at butikkerne er lukket her under Corona. Jeg synes ikke man kan være dette bekendt overfor ammende kvinder. Det drejer sig om en medicinsk nødvendig udstyr som i nødstilfælde skal fikses hurtigt. Derudover er det en billig trick at lave alle delene så de absolut ikke kan kombineres med hinanden. Medela er åbenlyst ligeglad med deres kunders tilfredshed og er kun ude efter deres pengene. Køb hos andre hvis muligt!

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