Medcom GroupReviews of medcomgroup.com

UPDATE: As a result of posting my ONE STAR review, the Medcom Group did reach out and apologize. They credited me $250 (of the $775 paid) to compensate for the equipment failures and interruptions to my rehabilitation. I think the refund is fair, but the equipment is still old and unreliable, therefore I am updating my one-star review to 2 stars. Unreliable Equipment and Unreasonable Refund Policy. I rented a CPM shoulder rehabilitation chair for three weeks and was extremely disappointed with both the equipment and the company's customer service. Throughout the rental period, the programmed cards required to operate the chair failed repeatedly. The company initially mailed replacement cards, but those also required reprogramming over the phone. It took several attempts to reach someone who could assist us, resulting in additional frustration and interruptions to my rehabilitation. Toward the end of the three-week rental period, the cards failed yet again. At that point, we decided to return the chair rather than spend more time troubleshooting equipment that should have worked reliably from the beginning. When we requested a partial refund for the repeated equipment failures, the company refused. Their explanation was that our rental had been purchased under a promotional offer of "buy two weeks, get one week free," which apparently meant the equipment could fail for seven days without any refund being issued. A promotional offer should not excuse unreliable medical equipment or absolve a company of responsibility for providing a functioning product. We paid for a three-week rental expecting three weeks of usable rehabilitation equipment, not repeated technical problems, lengthy troubleshooting, and interrupted therapy. The company's unwillingness to acknowledge these problems or offer even a modest partial refund was particularly disappointing. Based on my experience, I would not recommend this company to anyone relying on CPM equipment for post-surgical rehabilitation.

Just came here to say that they got me the cpm on time, taught me to use it, and billed my insurance. can't really ask for much more than that.

I brought medical equipment from other companies previously, never had to sign a waiver and never had problems with insurance companies. However, Bought cervical traction device from Medcom Group, this company will submit claims as rental rather than as a purchase. Additionally, 1. Medcom Group requires you to sign a waiver - Medcom Group knew ahead that the device does not cover by insurance. Then they blamed the insurance company and said it's the insurance company that makes Medcom Group to submit multiple rental claims. While it is Medcom Group that purposely submits multiple Rental claims instead. 2. The claim code used to submit to insurance company - Medcom Group knew ahead that the code insurance company does not cover and instead another similar equipment claim code will cover. Medcom Group hides the information and did not disclose the similar equipment to me. 3. Medcom Group charges same equipment for purchase more expensive than other medical equipment companies - check and compare yourself - this is the reason why require to sign a waiver so they can get pay with a higher price! Medcom Group salesmanship practice should have been honest upfront and submitting claims be honest also. Purchased date 7/3/24, did not realize the entire situation, all Medcom Group false claims until written reply in March 2025.