Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
113 reviews
Mechanics Cooperative BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mechanics Cooperative Bank offers a wide variety of personal and business deposit and loan products. As a Massachusetts co-operative bank, 100% of customers’ deposits are always fully insured. Established in 1877, Mechanics Cooperative Bank is Massachusetts’ second-oldest co-operative bank with nine conveniently located branches in Bridgewater, Taunton, North Dighton, Somerset, Swansea, Fall River, Westport and New Bedford. For more information, call 1-888-MECHANICS (632-4264) or visit Mechanics-Coop.com. Member FDIC. Member DIF. Equal Housing Lender.
Mechanics Cooperative Bank (mechanics-coop.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 109 reviews with 5 stars · Clear filters
VERY HAPPY !! Service is top notch! Always quick to review any questions I might have. My Mom was one of their first or at least went waaay back! customers in Taunton,MA
By Kirk O.
Response from Mechanics Cooperative Bank· Feb 8, 2024
Hi Kirk, thank you for the kind words! We are so happy to hear we have been able to consistently provide you with top notch service every visit! We are here if you need anything - don't hesitate to give us a call or stop on by! #LetsKeepitLocal!
The staff is always welcoming, helpful and knowledgeable. I’m treated by name at every visit which makes me feel as though I’m not just another account. I had to make what turned out to be a very complicated wire transfer recently and everyone involved (shout out to Chad, Sonia and Nancy) really worked diligently and patiently with me to accomplish it. New staffer, Aliyah, was great as well and will be a wonderful addition to your team,
By Jeanne R.
Response from Mechanics Cooperative Bank· Feb 8, 2024
HI Jeanne, we can't thank you enough for taking the time out of your day to leave a detailed review. We are so excited to hear that the branch was not only able to assist, but was able to work together to make the process as painless and efficient as possible. We'll be sure to share your kind words with the team. If there is ever anything we can do for you in the future, please do not hesitate to stop by or give us a call! #LetsKeepitLocal!
My banking experience has been top quality over the past years of dealing with Mechanics bank and the workers at the Somerset Branch. I have recommended friends to Mechanics.
By Cathy O.
Response from Mechanics Cooperative Bank· Dec 29, 2023
Hi Cathy! Thank you so much for your kind words and for recommending us to your friends. We're thrilled to know that your banking experience with Mechanics and the Somerset Branch has been top-notch. We appreciate your support and look forward to serving you and your friends in the future.
Ms. Brittany Whalon, Taunton Branch Manager, was very professional and helpful. We could only say the best about her. She answered all the detailed questions that new customers like us might ask and did that in a friendly manner.
By Barbara Z.
Response from Mechanics Cooperative Bank· Dec 26, 2023
Hi Barbara! Thank you so much for your kind words about Ms. Brittany Whalon, our Taunton Branch Manager. We're thrilled to hear that she provided you with a professional and friendly experience, answering all your questions. We'll make sure to pass on your feedback to her. If you have any more questions or need further assistance, please don't hesitate to reach out.
Excellent customer service as always
By Michael J.
Response from Mechanics Cooperative Bank· Dec 26, 2023
Hi Michael! Thank you for your kind words about our customer service. We strive to provide excellent service to all our clients. If you need any further assistance, feel free to reach out. We appreciate your support and hope to continue exceeding your expectations.
Love doing business at the Somerset branch... the manager is fantastic and all of the employees are friendly. They know me by name and they actually care ...good people make the difference!... 5 🌟
By Matt F.
Response from Mechanics Cooperative Bank· Dec 21, 2023
Hi Matt! Thank you so much for your kind words about our Somerset branch. We're thrilled to hear that you had such a positive experience with our manager and staff. Providing excellent service and building meaningful relationships with our customers is what we strive for. We truly appreciate your support and look forward to serving you again soon.
I recently opened an account at the Fallriver branch and was blown away at how friendly and helpful the staff was. Katie was a delight in getting me started and made the process so easy and painless. Colleen was so personable, the whole interaction felt as if I was banking with friends. The team there is doing amazing. I'm so happy to be a New mechanics customer!
By Jason G.
Response from Mechanics Cooperative Bank· Dec 19, 2023
Jason, thank you so much for your amazing review! We're thrilled to hear about your positive experience at our Fall River branch. Katie and Colleen are truly exceptional, and we're glad they made your banking process easy and enjoyable. We strive to create a friendly and personable environment for our customers. Please let us know if there is ever anything we can do for you in the future!
The Branch Manager, Karen Capelo, opened a checking account for me on 12/8/23. She couldn’t have been any nicer and kinder! I can get easily stressed these days, but her positive attitude and professionalism calmed me right down! I look forward to banking at Mechanics Cooperative’s beautiful branch in Dighton.
By E. D.
Response from Mechanics Cooperative Bank· Dec 19, 2023
Hello, and thank you so much for taking the time to share your experience with Karen, our Branch Manager. We're delighted to hear that she provided top-notch service and made you feel calm and comfortable. We appreciate your kind words and look forward to serving you again in the near future. If there is ever anything we can do for you, please do not hesitate to reach out!
