Meat The ButchersReviews of meatthebutchers.com

EXTREMELY POOR CUSTOMER SERVICE. EXTREMELY RUDE ENVIRONMENT. NO SMILES. JUST SEEMED VERY FAKE ENVIRONMENT. I WILL NOT BE GOING THERE AGAIN. THE MEATS ARE GOOD THO. ONE STAR FOR THAT.

Has great steaks, but they need to fix their website so we can order online. I don't want to go through the hassle of calling to order also only being able to order between 10am-4pm? W...T...F? What's the point of an online store that you have to call to order and force your customers to jump through hoops to place an order? Guess I'll be going back to meat artisan

How am I suppose to do a rating for something I didn’t receive or receive a tracking number for? Tried contacting the company and had to call 3 different numbers and finally when I got to speak with someone all I got is to call in morning to speak with someone on the morning shift. Is it so hard to get a tracking number or an answer to what is the status of my purchase.

Bye bye Christmas Eve dinner! I still don’t have my order, so my comments are about the lack of customer care, communication, and service. I placed an order well in advance for delivery on Dec 21. On Dec 20, I had t received a shipping confirmation, and the dashboard said “suspected fraud.” I was having my order shipped to my Christmas family destination, and although Amex recognized the charge (& their software is likely better that Meat the Butchers), no one from the company had bothered to call. When I called, I was told “Oh _ we were just going to call you to confirm” Maybe - but there’s more. Friday - Fedex updates tracking to now show a Monday, Dec 24 delivery by 8pm. Way too late since we were going to serve the prime rib for Christmas Eve dinner. I received no call explaining what went wrong. I called for the airport as I was traveling out of state, and “ Melissa” tells me she has to transfer me to someone else. No apologies. She puts me on hold for 6 minutes, and then transfers me to her VOICE MAIL! Seriously. I have to call back, and now manager Victor tells me that Fedex never picked up orders on Thursday night. They’re trying to figure out what happened, and trying to get a delivery on Saturday, but no guarantees. As I express my anger and frustration, Victor tells me that I seem to be “bashing” him. I explain the following: - I spent $250 on beef that won’t arrive in time for dinner, so I’ll have to run all over a town I don’t know trying to find a substitute to cook for Christmas Eve. A refund won’t solve that mess. -Don’t just blame Fedex. Their first rep didn’t bother to call about the suspected ‘fraud” - The second rep heard the problem and never once said “I’m so sorry” or “I apologize- let me see how I can help”. She transferred me to her voice mail - essentially hanging up on me. - any company dealing with perishables and time sensitive deliveries light to have contingency plans. They ought to have the phones # for their Fedex rep and as soon as the time passed for pick up should have been on the phone. They could have driven their products from their Vernon store over to Santa Fe Springs CA to the Fedex facility, or tendered to UPS. I’ll be spending tomorrow trying to find a rib roast for dinner. Maybe my order will show up Monday, maybe not. I still have no email apologizing, even though they know the order was screwed up. They claim I’ll get a refund, which likely Amex will have to help with. Maybe their meat is great. But their empathy and concern for customers is horrible, based on my interactions with 3 separate representatives. There are plenty of other high end meat companies, and I’ll never trust these guys with another order. Totally stressful and awful experience.

I have both emailed and then called meet the butcher four times. I have been put on hold and then connected to an extension for Jackie, which was never answered. There was no option of leaving a voicemail with Jackie, and over those days of calling all I wanted was a gift certificate I could give the person for whom I purchased the $150 gift. I have not heard back so I have left messages with the operator to please have someone call me. Conservatively, I have spent over an hour trying to contact people. I am still waiting to ask someone for the gift certificate I need for under the Christmas tree

Got my order and it was warm and the meat was spoiled. Called customer service and was told I will be sent a new order right away. 2 weeks later still no order. Called again and it was like they forgot about my order and had no knowledge of my previous complaint. About a month later I finally received my order. I won’t be using this place again