Caution potential buyers.
I would caution potential buyers with this vendor. Looked at getting some items for the Christmas holiday. The website communicated a variety of guarantees about delivery and shipping. Spoke with customer service before ordering just to make sure and confirmed their website has quite a bit of wrong information. They stop processing orders very early in the day, don't ship on Fridays and the guarantees about shipping and turn around that they have on their site are all bogus. UPDATE: The update provided by Gabriel was incorrect, the inquiry made was prior to their shipping cutoff and was made via call into their call center. No order was placed because their website was providing incorrect information. This wasn't a carrier limitation. I did have a good back and forth with Gabriel via email and was able to identify the issue with their website for him as well as the discrepancies between the information they were communicating via their call center and the information being communicated via their website. Since the initial post the website looks to have been corrected and the cart is providing more accurate information.
By Jason W.
Response from meatnbone.com· Dec 19, 2025
Hi Jason, Thank you for taking the time to share your concerns. I’d like to provide some clarification for anyone reading this review. Our standard daily order cutoff time is 12:00 PM EST. However, during certain days during the holiday season, we extend our cutoff to 4:00 PM EST to better accommodate increased demand. Cut off and processing times are clearly outlined in our shipping policy and is available to customers during checkout. In this case, the inquiry was made on a Thursday after the extended holiday cutoff time. Additionally, Saturday delivery was not available for the destination ZIP code, which is why the order would have shipped on Monday. These carrier limitations are outside of our control and are taken into account when shipping options are presented at checkout. We also want to clarify that no order was ultimately placed and no products were received or tried. While we respect all feedback, we believe it’s important for potential customers to have accurate context when reading reviews. We continuously review our website and communication to ensure clarity, especially during peak holiday periods. If you ever decide to give us a try in the future, we’d be happy to serve you. — Gabriel Co-Founder, Meat N’ Bone