MDLIVEReviews of mdlive.com

Competent, professional physician that gave me practical advice.

I could not get an appt with my primary care so thought I'd try out MD Live. Easy to set up online, got phone call within a few minutes. Doctor told me I should go purchase over the counter medications and rest after telling me I have an upper respiratory infection. Normally when I have this issue which is about twice a year, my primary care gives me a steroid shot or in pill form. After the visit I immediately called customer service. Two hours later I received a call from a nurse who told me they only follow CDC guidelines and that an Upper Respiratory Infection is nothing more than a common cold. I told her I have always been told that going untreated, it can lead to Bronchitis. I told her then I would like a refund of my copay because I do not feel I got the service that I paid for. I will never use this service again. What a waste of time and money. UPDATE, 6 DAYS LATER - I was able to finally get in to my primary care doctor and was given a steroid pack. I cannot stress enough, if you think you are really sick and need medication, go see a doctor face to face and do not waste your time and money with this service.

Care was good and the process was seamless. However the prescription never arrived at the pharmacy (4 hours after visit). Fortunately it was only an RX for managing symptoms, not something more urgent like a need for antibiotics. Over the counter stuff worked long enough to wait it out but it was still frustrating.

This was my first time using this service and it will be my last! The ONLY good thing about it was that the dr called me quickly- I only waited approximately 20 mins after filling out all the on-line questions. Then he called.... had a very thick accent which made it very hard to understand him. Asked me a few questions and told me just to take over-the-counter meds which I had already been doing for 3 days with no relief. ( Im sure I have an ear infection). I asked him for an antibiotic and he told me very forcefully- "you dont need an antibiotic"!! Told me to just continue taking what I have been, gargle with salt water and chew gum!! He said its just an upper respiratory viral infection. I could understand if I was asking for a narcotic- but an antibiotic? Really??? So I wasted $55 for a so-called doctor to tell me to chew gum. NEVER AGAIN!!!

Great help, fast call back and very easy.

Spent 45 minutes making a consultation appointment for a counselor for my daughter for tomorrow, only to sign into my email at 10 PM to find out they cancelled it. I called and they couldn't tell me why it was cancelled only that the provider had cancelled it and there were no appointments for the rest of the month. First and last time using them!

Terrible! I was given a prescription for cough medicine. I told the doctor I had a sinus infection and was concerned I would not get better. He assured me I had a virus. I did NOT have a virus. I had a double ear infection and sinus infection. I will finally get well now that my primary care physician has given me the antibiotic that the MDLive doctor should have prescribed. Don’t waste your time or money on this service.

Great help with quick diagnosis and prescription.