Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Will definitely use again and user friendly!
By C. J.
Response from MDLIVE· Mar 17, 2020
Hi there, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Quick service, empathetic doctor, thorough examination (that can be had virtually)
By BETH B.
Response from MDLIVE· Mar 17, 2020
Hi Beth, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I got the advice and medication I needed without losing a day of work to try and get into my primary Dr. Will use again.
By Robert
Response from MDLIVE· Mar 17, 2020
Hi Robert, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Easy to use and got what i needed to feel better.
By CRISTI A.
Response from MDLIVE· Mar 17, 2020
Hi Cristi, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Very helpful!
By Patricia G.
Response from MDLIVE· Mar 17, 2020
Hi Patricia, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Provider was Fantastic!
By Hanna
Response from MDLIVE· Mar 17, 2020
Hi Hanna, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
The MDLIVE experience was great. The doctor was very friendly, knowledgable and pleasant. I have forwarded the suggestion for using MDLIVE with Medishare on to my family members who are members. Thanks!
By JOY C.
Response from MDLIVE· Mar 17, 2020
Hi Joy, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
TOTAL FAIL! Yesterday I tried using them for the first time after getting an email from Blue Cross Blue Shield that it was free through April 30th. The registration took about 40 minutes they told me I would get a call within an hour. I got a call about every 30 minutes telling me that it was going to take longer. After only about 10 minutes they asked me if I'd rather have a call rather than the video because the wait wouldn't be as long so I decided to try that. When I did finally get a call after over 5 hours the woman said "hello hello hello" and hung up. When I called back I had to go through a hold that was about 25 minutes to get a person who said I would have to start all over in the queue and I wouldn't be getting a call back until about 2:30 in the morning and that calls every 30 minutes asking me if I still wanted to wait and making me push a button if I did would continue. She offered to set up an appointment at 9:05 in the morning with the doctor and I said yes. She said a doctor would call me at 9:05 in the morning but one did not! I wish I could give this zero Stars! I didn't make calls or take calls during the meantime because they asked me not to. It was just a waste of time plus they tried charging me $10 and wanted the money at the beginning when nobody was really going to ever talk to me that was a medical professional. This morning they called did come and saying I missed my call about 7 minutes after they should have called me and asking me if I wanted to still talk to someone or not and push one if I did or two if I didn't which would have probably started the whole process all over again and I pushed 2, because I'm not going through a second day of this!
By Anonymous A.
Response from MDLIVE· Mar 17, 2020
Hi there, we're sorry you had a negative experience with our services. Due to the current situation regarding COVID-19 we are experiencing heavy traffic and are currently investigating longer wait times for calls. We're sorry this has negatively affected you, and we continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
