Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
So much better than having to wait in a waiting room at urgent care or a Dr’s Office! Quick and convenient!
By Stephanie L.
Response from MDLIVE· Apr 7, 2020
Hi Stephanie, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
This was so extremely helpful. My doctors kept telling me to stay home with my 103 degree temp. When I woke up Saturday with a rash all over I called in. I was told to go in immediately because I had strep with Scarlett fever. I am now on antibiotics and steriods and feeling a little better.
By SHANNON R.
Response from MDLIVE· Apr 7, 2020
Hi Shannon, thanks for the positive feedback! If you would like to provide us with more information on how we can make your experience better for next time, please contact our customer service number at (800) 400-6354.
It was a very quick process. The doctor was very friendly. Would definitely recommend others using this service.
By Kelly R.
Response from MDLIVE· Apr 7, 2020
Hi Kelly, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
This has been a game changer for me. I was skeptical and have had two excellent experiences.
By Holly M.
Response from MDLIVE· Apr 7, 2020
Hi Holly, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Everything Excellent. Dr Torres is excellent
By Javier R.
Response from MDLIVE· Apr 7, 2020
Hi Javier, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I was pleased with the overall experience. It took longer than the advertised 15 minutes for a doctor to call me back but once she did, everything went very smoothly. (According to the followup from the company on my first version of this review, the additional wait time was due to Covid-19. I can understand that. They could have put a message on their webpage to indicate that possibility.) I only had one issue; the doctor called in a medicine not covered by my insurance. I didn’t find out until I went to get it filled and then I was left with no way to get back in touch with the doctor, nor to get a different drug. Although the website mentioned a customer service option, I was unable to get in touch with anyone. This is an area they should improve upon. Perhaps the doctor or at least a company representative could simply email within 24 hours to see if someone had an issue with the prescriptions or other problems and try to resolve it? Don’t get me wrong. It was super convenient and helpful, especially since I couldn’t leave home due to the Covid 19 shelter in place order in my city and state. I only hope they will try to find a way to keep someone else from having the same issue I did.
By TERRY S.
Response from MDLIVE· Apr 7, 2020
Hi Terry, thank you for the positive feedback. We're sorry that you were unable to get in touch with your doctor or our customer service team. Due to the current COVID-19 pandemic, our wait times for calls are much longer than usual. If you would like to provide us with more information on your experience so that we may better assist you in the future, please give us a call back at (800) 400-6354.
Was very happy with it and will keep using
By Maria S.
Response from MDLIVE· Apr 7, 2020
Hi Maria, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
My MDLIVE experience was very positive and professional. I have recommended MDLIVE to a number of my co-workers since returning to work. It could not have been a more positive experience.
By CHARLES B.
Response from MDLIVE· Apr 7, 2020
Hi Charles, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
