Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Sitting on hold for over an hour… no answer! Ugh
By Jen T.
Response from MDLIVE· Aug 9, 2021
Hi, Jen. We're very sorry about this and want to know more. At your earliest convenience, please contact MDLIVE customer service at 1-888-632-2738 or [email protected]. Thank you.
The doctors NEVER treat anything I have tried 3 times over the last couple years for easy sinus infection symptoms and ALWAYS have had to go to urgent care after because the "doctors" say it will go away on it's own. WASTE OF TIME AND MONEY
By Ashley B.
Response from MDLIVE· Aug 5, 2021
Hello, we are so sorry to hear that you did not have a great experience with our services. We are very concerned and would like to know more. At your earliest convenience, please contact MDLIVE customer service at [email protected].
I called them about a sty in my eye. Super simple to treat but the doctor gave me medicine for pink eye. By Monday (3 days later) my eye is much worse. I called to ask if they could send in a different prescription meant for a sty and I was told I would need to pay to see another doctor. I informed them that it was the wrong medication and I just needed her to send in the correct prescription but she said I need to pay. So frustrating that the doctor made me worse and I have to pay to fix it.
By Laura A.
Response from MDLIVE· Aug 5, 2021
Hi, Laura. We're very sorry about this situation and would like to learn more. At your convenience, please email MDLIVE customer service at [email protected] with the details of your visit and your call. Thank you, and again, we apologize.
Was very pleased and would recommend. Wait time was about 20 mins before I got a call from Dr. Barbara. Fast and easy and she was very thorough with her questions.
By Loretta Savage H.
Response from MDLIVE· Aug 5, 2021
Thank you so much for your review and for sharing your experience!
Fast efficient and secure. Good experience that allows for follow up communications via messages
By SIMON H.
Response from MDLIVE· Jul 30, 2021
Thank you so much for your review!
everything worked out real fine THANK YOU
By roxanne S.
Response from MDLIVE· Jul 30, 2021
Thank you so much for your review! If you have any suggestions for ways we can improve, please let us know.
My doctor and I had a short call. She was able to prescribe me my medication quickly.
By Sarah B.
Response from MDLIVE· Jul 30, 2021
Thank you so much for your review!
Had a good experience with MD Live. Person helping me tried to prescribe the same antibiotic that did not work the last time I had this same experience and she listened to what had happened before and agreed to use the antibiotic that did work the last time.
By M.S.
Response from MDLIVE· Jul 30, 2021
Thank you so much for your review! We hope you're feeling better.
