MDLIVEReviews of mdlive.com

My whole experience was great. From booking my appointment to speaking with my physician. I highly recommend MDLive.

As always, MDLIVE delivers. You can sit In the comfort of your home and receive quality health care. Have always had a great experience using the service and have felt we received just as good of health care from home as we would have received from an in person visit. Plus at a fraction of the cost.

My service was met kindly and informed.

For stye in eyelid that would not respond to warm compresses: Easy to discuss after uploading photos and obtain help from MD. Same MD assisted me with treating and PREVENTING chronic bronchitis about a year and a half ago. Managing with less RX and steroids! I have used MD Live several times and always have positive outcome, save money and TIME! I have been a registered nurse for 25 years and this is the best service available to save time and money - I can keep working - now at Psych hospital. Wish this had been available as a benefit to employment long ago. Especially useful now with COVID precautions.

9/12/2020 App is unusable in IOS14 due to continuous app crashing. 9/20/2020 Not only have I been dealing with app crashes, but providers have canceled my appointment twice now on the day of service after waiting over a month for my appointment. Why is this acceptable? Sad that this is our healthcare now. I’ll be begging my insurance provider to find another platform! 9/22/2020 Spent over 5 hours on the phone with MD live today trying to get 2 prescriptions refilled. I was hung up on by a nurse after they called me a rambler and asked that I cut to the point. When I asked to speak with someone who could speak to me in a respectful way, they chose to hang up. Then, I call back in and get ahold of a nurse who is helpful and wants to make sure I’m taken care of. She connects me with a doctor who is unwilling to fill my prescriptions. I then call the same nurse back and she said she was going to talk with the first doctor and send me to another doctor who would be able to get these taken care of for me. Again, awesome nurse doing everything she can to help. The second doctor accused me of being a doctor shopper and told me that if the first doctor did not fill my prescription that he wasn’t either. After I told him the nurse connected he and I and said he’d be able to help, he responded with “nurses don’t write prescriptions.” I then called the nurse back. At this point she’s doing nothing but apologizing and clearly feels bad about the situation, but only offers the solution of going to an urgent care the following day. If my insurance provide is not willing to leave the MDLive partnership by November, I will be changing my insurance to another provider. I have never been more humiliated by a healthcare entity that I have been with md live. Having the phone hung up I’m my face, having my appointments randomly canceled for inappropriate reasons, and being called a doctor shopper is enough of a reason for me to not use this service and I hope that’s it’s enough for you too. Hands down the worst behavioral health experience of my life on this platform! Please do not use this platform for behavioral health! 9/22/2020 - the reply from MDLive to this review does nothing to solve the issues. Instead, they want to send me to the same help line that I experienced hours of issues with. they have been reported to the BBB and I will continue to raise red flags in all places I can after the way I was treated. No one deserves to be treated that way.

I received a prompt phone. All after registering my symptoms. The doctor was very attentive to my needs.

My experience was great. I was able to upload photos and the doctor was able to figure out my problem. He called in a prescription immediately after my evening appointment and it was ready earl the next morning.

My use of MDLIVE was fantastic. Everything was simple and quick. I literally only waited 2 minutes for the doctor to call me back. The Dr. was easy to talk to and thorough. A prescription was called immediately sent to my preferred pharmacy.