MDLIVEReviews of mdlive.com

I had an ear infection and called to hopefully get an antibiotic to tide me over until I could find a specialist. I paid $63 to be told I can’t be given a prescription without seeing the ear. Why allow a call in then. My conversation lasted 3 minutes

I called, gave them my insurance information and was told someone would be calling me soon. I told the doc I've had a sore throat for over a week. All I heard after that was I'm not going to help you, because you need an X-ray. X-ray? Just think about it, if everyone that got a sore throat was told to go to the ER, there making a lot of money. They got paid the full price for talking To me for 1.5 minutes. If your looking for a phone appt, stay away from these guys.

It’s very glitchy and it took me 30 minutes just for the site to register my information in order to set up an appointment. Then when I finally spoke to a doctor, the only thing that was recommended was for me to go to the ER. I can’t afford that. And it cost me $82 just to be told to go to the ER. I’m pissed. I could have just used google for that information.

I had a scheduled video call with Dr. Laura Wade at 11am. By the time I had logged in to join the meeting she had cancelled it at 11:02 am!!! I guess as a doctor she really care at all about her patients. I called customer service and was informed that she is not supposed to do that until 10 minutes have passed. My call would have taken 10 minutes of her time tops, a simple request for a prescription refill. 1-star to the app for not disallowing doctor’s to cancel within 10 minutes. 1-star to the doctor for obvious reasons… what a waste of my time… will never use this service again.

Absolutely the worst. I had my appointment on a Sunday was prescribed with anxiety medicine. It is now Tuesday and I still don’t have my prescription. No one is helping me. It’s a really bad look on their part. Alls they say is a supervisor will call me back and it never happens. I am not sure how a program like this works when you can’t even get your meds. What a freaking joke!

I pay a lot for Cigna! Even though the options for the treatment that I chose on your website are available provider Cherisa Sandrow decided to not provide me any treatment after I submitted payment. Money was taken from my bank account and absolutely NO treatment was provided to me today. Cherisa Sandrow decided told me to go to urgent care and that my money would not be reimbursed. Basically you stole my money, provided no treatment and gave me nothing but a hard time when I’m sick and needed care. This is not how people should be treated! If no treatment was provided then just give people their money back

Dr. Reed was horrible. She came into the appointment with a bad attitude. Didn't listen to my medical history. Gave terrible advice that made my condition worse after refusing to give me the medicine I knew would fix. 2 days ago I visited an urgent care facility and was perscribed the medicine I was requesting the previous week from Dr Reed that she refused. I am now already better just 2 days after a much better doctor at a urgent care facility treated me with the understanding that I know my body and what eliminates a sickness that I have dealt with for 30 years. I will never use mdlive again and I would recommend everyone stay away

This was a horrible experience. First and foremost screening questions are geared toward doctors giving you a specific diagnosis which they won't deviate. They don't ask detail questions from patients to assist them with diagnosis. It's clear they read from a computer prompt. The initial call I made with one Dr., I accepted their rational. After their suggestion didn't work and I spent $ on the call and medicine, I called them back to give additional input about my body and how the previous support didn't that work and I was totally disregarded and disrespected. The 2nd Doctor over talked me, would not answer my questions, told me to go to urgent care, and told me to request a refund and then hung up the phone while I was speaking. Well when I requested a refund they said that my conversation was under review. Horrible.